United Rentals, Inc., through its subsidiary, United Rentals (North America), Inc., operates as an equipment rental company worldwide. The company serves three principal end markets for equipment rental in North America, such as industrial and other non-construction; commercial (or private non-residential) construction; and residential construction, which includes remodeling. Segments The company has two segments, General Rentals, and Trench, Power and Pump. General Rentals This segment includes the rental of construction, aerial and industrial equipment, general tools and light equipment, and related services and activities. This segment’s customers include construction and industrial companies, manufacturers, utilities, municipalities and homeowners. This segment comprises nine geographic regions—Industrial (which serves the geographic Gulf region and has an industrial presence), the Mid-Atlantic, the Midwest, Northeast, Pacific West, South-Central, South, Southeast and Western Canada–and operates throughout the United States and Canada. Trench, Power and Pump This segment includes the rental of specialty construction products and related services. This segment includes the Trench Safety region, which rents trench safety equipment, such as trench shields, aluminum hydraulic shoring systems, slide rails, crossing plates, construction lasers and line testing equipment for underground work; the Power and HVAC (heating, ventilating and air conditioning) region, which rents power and HVAC equipment, such as portable diesel generators, electrical distribution equipment, and temperature control equipment, including heating and cooling equipment; and the Pump Solutions region, which rents pumps primarily used by energy and petrochemical customers. This segment’s customers include construction companies involved in infrastructure projects, municipalities and industrial companies. This segment operates throughout the United States and in Canada. Products and Services The company’s principal products and services are as follows: Equipment Rental The company offers for rent approximately 3,300 classes of rental equipment on an hourly, daily, weekly or monthly basis. The types of equipment that the company offers include general construction and industrial equipment; aerial work platforms; trench safety equipment; power and HVAC equipment; pumps; and general tools and light equipment. Sales of Rental Equipment The company routinely sells used rental equipment and invests in new equipment to manage repairs and maintenance costs, as well as the composition and size of its fleet. The company also sells used equipment in response to customer demand for the equipment. The company utilizes various channels to sell used equipment through its national and export sales forces, which could access various resale markets across its network; at auction through brokers; and directly to manufacturers. The company also sells used equipment through its Website, which includes an online database of used equipment available for sale. Sales of New Equipment The company sells equipment, such as aerial lifts, reach forklifts, telehandlers, compressors and generators from various major equipment manufacturers. The type of new equipment that the company sells varies by location. Contractor Supplies Sales The company sells various contractor supplies, including construction consumables, tools, small equipment and safety supplies. Service and Other Revenues The company offers repair and maintenance services and sells parts for equipment that is owned by its customers. Customers The company’s customer base ranges from Fortune 500 companies to small businesses and homeowners. The company’s customers include construction companies that use equipment for constructing and renovating commercial buildings, warehouses, industrial and manufacturing plants, office parks, airports, residential developments and other facilities; industrial companies, such as manufacturers, chemical companies, paper mills, railroads, ship builders and utilities, which use equipment for plant maintenance, upgrades, expansion and construction; municipalities that require equipment for various purposes; and homeowners and other individuals that use equipment for projects that range from simple repairs to major renovations. Sales and Marketing The company markets its products and services through multiple channels, such as sales force, National Account Program, e-rentals, Total Control (a proprietary software application), and advertising. Strategy The company’s strategy includes providing a consistently superior standard of service to customers; the further optimization of its customer mix and fleet mix; the implementation of ‘Lean’ management techniques, including kaizen processes focused on continuous improvement, through a program that the company calls Operation United 2; and the continued expansion of its trench, power and pump footprint, as well as its tools offering, and the cross-selling of these services throughout its network. History United Rentals, Inc. was founded in 1997. The company was incorporated in Delaware in 1997.
united rentals inc (UR3:Berlin)
100 First Stamford Place
Stamford, CT 06902
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