United Continental Holdings, Inc., together with its subsidiaries, provides air transportation services. Operations The company transports people and cargo through its mainline and regional operations. With key global air rights in North America, the Asia-Pacific, Europe, the Middle East, Africa, and Latin America, the company has a global route network. The company, through United Airlines, Inc. (United) and its regional carriers, operates an average of approximately 5,000 flights a day to 342 airports across 6 continents from the company’s hubs at Newark Liberty International Airport (Newark Liberty), Chicago O’Hare International Airport, Denver International Airport, George Bush Intercontinental Airport (Houston Bush), Los Angeles International Airport (LAX), A.B. Won Pat International Airport (Guam), San Francisco International Airport, and Washington Dulles International Airport. All of the company’s domestic hubs are located in large business and population centers. Regional The company has contractual relationships with various regional carriers to provide regional jet and turboprop service branded as United Express. These regional operations are an extension of the company’s mainline network. This regional service complements the company’s operations by carrying traffic that connects to its mainline service and allows flights to smaller cities that cannot be provided economically with mainline aircraft. Republic Airlines, CommutAir Airlines, ExpressJet Airlines, GoJet Airlines, Mesa Airlines, Shuttle America, SkyWest Airlines (SkyWest), and Trans States Airlines (Trans States) are all regional carriers, which operate most of their capacity contracted to United under capacity purchase agreements with United. The company also has prorate agreements with Hyannis Air Service, Inc. (Cape Air); SkyWest; and Trans States. Alliances United is a member of Star Alliance, a global integrated airline network. As of January 1, 2016, Star Alliance carriers served approximately 1,300 airports in approximately 190 countries with approximately 18,500 daily departures. Star Alliance members, in addition to United, are Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, All Nippon Airways (ANA), Asiana Airlines, Austrian Airlines, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, THAI Airways International, and Turkish Airlines. United has various bilateral commercial alliance agreements and obligations with Star Alliance members, addressing among other things, reciprocal earning, redemption of frequent flyer miles and access to airport lounges and, with certain Star Alliance members, codesharing of flight operations (whereby one carrier’s selected flights could be marketed under the brand name of another carrier). In addition to the alliance agreements with Star Alliance members, United maintains independent marketing alliance agreements with other air carriers unaffiliated with a global alliance, including Aeromar, Aer Lingus, Air Dolomiti, Azul, Cape Air, Eurowings, Germanwings, Great Lakes Airlines, Hawaiian Airlines, Island Air, Jet Airways, and Silver Airways. United also offers a train-to-plane codeshare and frequent flyer alliance with Amtrak from Newark Liberty on select city pairs in the Northeastern United States. United also participates in joint ventures, one with Air Canada and the Lufthansa Group (which includes Lufthansa and its affiliates Austrian Airlines, Brussels Airlines and SWISS) covering transatlantic routes, and another with ANA covering certain transpacific routes. Loyalty Program United’s MileagePlus program builds customer loyalty by offering awards and services to program participants. Members in this program earn mileage credit for flights on United, United Express, airlines in Star Alliance and certain other airlines that participate in the program. Members could also earn miles by purchasing the goods and services of the company’s network of non-airline partners, such as credit card issuers, retail merchants, hotels and car rental companies. The company has an agreement with Chase Bank USA, N.A. (Chase), pursuant to which members of the company’s MileagePlus loyalty program earn miles for making purchases using a MileagePlus credit card issued by Chase. The agreement also provides for joint marketing and other support for the MileagePlus credit card and provides Chase with other benefits, such as permission to market to the company’s customer database. Distribution Channels The company’s airline seat inventory and fares are distributed through the company’s direct channels, traditional travel agencies and online travel agencies. The use of the company’s direct sales Website, united.com, the company’s mobile applications and alternative distribution systems, provides the company with an opportunity to de-commoditize its services. Regulation The company is subject to investigation inquiries by the U.S. Department of Transportation, the Federal Aviation Administration, the United States Department of Justice, the U.S. Department of Homeland Security, and other U.S. and international regulatory bodies. History The company was founded in 1934. It was formerly known as UAL Corporation and changed its name to United Continental Holdings, Inc. in 2010. The company was incorporated under the laws of the state of Delaware in 1968.
united continental holdings
233 South Wacker Drive
Chicago, IL 60606
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