The Hanover Insurance Group, Inc., through its subsidiaries, provides property and casualty insurance products and services. The company markets its domestic products and services through independent agents and brokers in the United States (U.S.) and conducts business internationally through a wholly-owned subsidiary, Chaucer Holdings Limited (Chaucer), which operates through the Society and Corporation of Lloyd’s (Lloyd’s) and is domiciled in the United Kingdom (U.K.). The company’s consolidated financial statements include the accounts of the company; The Hanover Insurance Company (Hanover Insurance) and Citizens Insurance Company of America (Citizens), which are the company’s principal U.S. domiciled property and casualty subsidiaries; Chaucer; and certain other insurance and non-insurance subsidiaries. Segments The company conducts its business operations through four operating segments: Commercial Lines, Personal Lines, Chaucer, and Other. In the company’s Commercial Lines and Personal Lines segments, the company underwrites commercial and personal property and casualty insurance through Hanover Insurance, Citizens and the company’ other subsidiaries, through an independent agent and broker network concentrated in the Northeast, Midwest, and Southeast U.S. The company also continues to improve its Commercial Lines’ presence in the Western region of the U.S., particularly in California. The company’s Chaucer segment is a specialist insurance underwriting group, which operates through Lloyd’s and writes business worldwide. Commercial Lines This segment’s product suite provides agents and customers with products designed for small, middle and specialized markets. This segment’s coverages comprise: Commercial multiple peril coverage insures businesses against third party general liability from accidents occurring on their premises or arising out of their operations, such as injuries sustained from products sold. It also insures business property for damage, such as that caused by fire, wind, hail, water damage (which might include flood), theft and vandalism. Commercial automobile coverage insures businesses against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle and property damage to other vehicles and property. Commercial automobile policies are written in conjunction with other commercial policies. Workers’ compensation coverage insures employers against employee medical and indemnity claims resulting from injuries related to work. Workers’ compensation policies are written in conjunction with other commercial policies. Other commercial lines include inland marine coverage insures businesses against physical losses to property, such as contractor’s equipment, builders’ risk and goods in transit, and also covers jewelers block, fine art and other valuables; AIX program business provides coverage to under-served markets where there are specialty coverage or risk management needs, including commercial multiple peril, workers’ compensation, commercial automobile, general liability and other commercial coverages; management and professional liability coverage provides protection for directors and officers of companies that might be sued in connection with their performance, and errors and omissions protection to companies and individuals against negligence or bad faith, as well as protection for employment practices liability and fidelity and crime; surety provides businesses with contract surety coverage in the event of performance or non-payment claims, and commercial surety coverage related to fiduciary or regulatory obligations; specialty property provides insurance to small and medium-sized chemical, paint, solvent and other manufacturing and distribution companies; and other commercial lines coverages include monoline general liability, umbrella, healthcare and miscellaneous commercial property. The company’s healthcare coverage includes product liability, medical professional liability and general liability coverages provided to selected portions of the healthcare industry, including eldercare providers, dura
hanover insurance group inc/
440 Lincoln Street
Worcester, MA 01653
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