Tucows Inc. operates as a distributor of Internet services, including domain name registration, security, and identity products through digital certificates, email and mobile telephony services through its global Internet-based distribution network of Internet service providers, Web hosting companies, and other providers of Internet services to end-users. The company’s principal place of business is located in Canada. The company’s primary distribution channel is a global network of approximately 13,000 resellers in approximately 100 countries who provide their customers, the end-users of the Internet, with a component for establishing and maintaining an online presence. Its primary focus is serving the needs of this network of resellers by providing services, interfaces, proactive and attentive customer service, reseller-oriented technology and agile design and development processes. The company intends to provide customer service to its resellers by anticipating their business needs and technical requirements. This includes providing interfaces that enable resellers to integrate its services into their individual business processes, and offering brandable end-user interfaces that emphasize simplicity and visual appeal. The company also provides ‘second tier’ support to its resellers by email and phone in the event resellers experience issues or problems with its services. In addition, the company’s Network Operating Center provides proactive support to its resellers by monitoring all services and network infrastructure to address deficiencies before customer services are impacted. Segments The company has two segments, Domain Services and Network Access Services. Domain Services This segment has three service offerings, such as Wholesale, Retail, and Portfolio. Wholesale, primarily branded as OpenSRS, offers Domain Service and Value-Added Services. The OpenSRS Domain Service manages approximately 14 million domain names under the Tucows ICANN registrar accreditation and for other registrars under their own accreditations. Value-Added Services include hosted email, which provides email delivery and Webmail access to various mailboxes, Internet security services, publishing tools, and reseller billing services. All of these services are made available to end-users through a network of approximately 13,000 Web hosts, Internet service providers, and other resellers worldwide. In addition, it sells domain names and advertising from the OpenSRS Domain Expiry Stream and the marketing development funds that the company receives from vendors from time-to-time to expand or maintain the market position for their services. Retail, primarily the company’s Hover and Ting Websites, sells domain name registration, email services, and mobile phone service to individuals and small businesses. Retail also includes the company’s Personal Names Service – based on approximately 40,000 surname domains – that allows roughly two-thirds of Americans to purchase an email address based on their last name. Portfolio offers domain name portfolio. The company offers names in its domain portfolio for resale through its reseller network and other channels. In addition, it generates revenue from the payments for the sale of rights to generic top-level domain strings under the New generic top-level domain program. Network Access Services This segment sells retail mobile phones and services to individuals and small businesses. Customers The majority of the customers to whom the company provides Reseller Services are either Web hosts or Internet service providers. A small number are consultants and designers providing its services to their business clients. The company’s Retail Services customers are a mix of consumers, small businesses, and corporations. Intellectual Property The company’s brands include Tucows and OpenSRS. The company has registered the Tucows trademark in the United States, Canada, and the European Union. It registers additional service marks and trademarks as appropriate and where such protection is available. Seasonality The company’s experience shows that new domain registrations and traffic on its download site decline during the summer months and around the year-end holidays. Competition The company’s competitors include Google, Microsoft, Web.com, GoDaddy, VeriSign, and Yahoo!. It also competes with Register.com. History The company was founded in 1992. It was incorporated under the laws of the Commonwealth of Pennsylvania in 1992. The company was formerly known as Infonautics, Inc. and changed its name to Tucows Inc. in 2001.
tucows inc-class a (TC:Toronto)
96 Mowat Avenue
Toronto, ON M6K 3M1
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