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Company Description

Contact Info

96 Mowat Avenue

Toronto, ON M6K 3M1


Phone: 416-535-0123

Fax: 416-531-5584

Tucows Inc. distributes Internet services primarily in North America and Europe. Segments The company’s segments include Network Access Services and Domain Services. Network Access Services Network Access Services derives revenue from the sale of retail mobile phones and services (Ting Mobile) to individuals and small businesses through the Ting Website. The company also derives revenue from the sale of fixed high-speed Internet access (Ting Internet) in select towns, including Holly Springs, North Carolina; Westminster, Maryland; and Charlottesville, Virginia. It also derives revenue from providing Internet hosting and network consulting services to customers in Central Virginia through its acquisition of a 70% share in Ting Virginia, LLC on February 27, 2015. Domain Services Domain Services include wholesale and retail domain name registration services, value added services and portfolio services. The company earns revenues primarily from the registration fees charged to resellers in connection with new, renewed and transferred domain name registrations; the sale of retail Internet domain name registration and email services to individuals and small businesses; and by making its portfolio of domain names available for sale. Domain Services revenues are attributed to the country in which the contract originates, primarily Canada. Domain Services’ primary distribution channel is a global network of approximately 13,000 resellers in approximately 100 countries who typically provide their customers, the end-users of the Internet, with a critical component for establishing and maintaining an online presence. The company’s primary focus is serving the needs of this network of resellers by providing services, interfaces, proactive and attentive customer service. It also provides second tier support to its resellers in the event resellers experience issues with its services. In addition, its Network Operating Center provides proactive support to its resellers by monitoring all network infrastructure to address deficiencies before customer services are impacted. Wholesale, primarily branded as OpenSRS, derives revenue from its Domain Service and from providing Value-Added Services. The OpenSRS Domain Service manages 13.3 million domain names under the Tucows ICANN registrar accreditation and for other registrars under their own accreditations. Value-Added Services include hosted email, which provides email delivery and Webmail access to millions of mailboxes, SSL certificates, and reseller billing services. All of these services are made available to end-users through a network of approximately 13,000 Web hosts, Internet service providers, and other resellers around the world. In addition, it derives revenue from the bulk sale of domain names and advertising from the OpenSRS Domain Expiry Stream. Retail, primarily through the company’s retail Website (Hover), derives revenues from the sale of domain name registration and email services to individuals and small businesses. Retail also includes its Real Names Service – based on approximately 36,000 surname domains – that allows approximately two-thirds of Americans to purchase an email address based on their last name. The Tucows Domain Portfolio generates revenue by offering the portfolio’s domain names for resale via the company’s reseller network and other channels. In addition, it generates revenue from the payments for the sale of rights to gTLD strings under the New gTLD program. Customers The majority of the customers to whom the company provides Reseller Services are either Web hosts or Internet service providers. A small number are consultants and designers providing its services to their business clients. The company’s Retail Services customers are a mix of consumers, small businesses, and corporations. Seasonality The company’s experience shows that new domain registrations and traffic on its download site decline during the summer months and around the year-end holidays. Trademarks Tucows, EPAG, Hover, OpenSRS, Platypus, Ting and YummyNames are registered trademarks of Tucows Inc. or its subsidiaries. Competition The company’s competitors include Google, Microsoft,, GoDaddy, VeriSign and Yahoo!. History The company was founded in 1992. It was incorporated under the laws of the Commonwealth of Pennsylvania in 1992. The company was formerly known as Infonautics, Inc. and changed its name to Tucows Inc. in 2001.


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