s resellers, ensuring that support and parts might be readily obtained worldwide. The company also offers training to its customers, particularly on its high-performance systems. The company’s support network consists of the following: approximately 500 trained, Stratasys-certified engineers providing worldwide, on-site installation, training and support; direct support engineers; indirect support engineers through certified partners, including third-party service organizations or selected resellers who provide support for its systems; phone and direct on-site company supports in six languages, and resellers indirect support in local languages; service logistics in key regional centers; training facilities and resources in regional centers; computerized management system and knowledge distribution platform; and support, tools and up-to-date information to its direct customer and distribution channels from its product support engineering team. Stratasys Direct Manufacturing paid-parts service Stratasys Direct Manufacturing was formed on January 1, 2015 from its three AM service companies – RedEye (formerly a business unit of Stratasys, Inc.) and newly acquired Harvest Technologies and Solid Concepts – and is a provider of 3D printing and custom AM services. Stratasys Direct Manufacturing offers AM capabilities encompassing a range of technologies allowing for plastic and metal parts for rapid prototyping and production processes. The company’s Stratasys Direct Manufacturing paid-parts service produces prototypes and end-use parts for customers from a customer-provided CAD file. The company’s Stratasys Direct Manufacturing business operates a Website service, www.stratasysdirect.com, which enables its customers to obtain quotes and order parts around the clock, seven days a week. Sales and Distribution The company uses various inbound and outbound marketing methods to reach potential customers. The company’s sales organization sells, distributes and provides follow-up support services with respect to its AM systems and related consumables, through a worldwide sales and marketing infrastructure. In addition to its direct and indirect seller network, the company also offers its MakerBot Replicator series and related consumables and services through its online and retail channels. The primary sales organization for its 3D printers and production systems including related consumables, materials and services is divided into groups based on the following geographical regions: North America; Europe and the Middle East; the Asia Pacific; and Latin America. The company also operates sales and service centers in various locations throughout North America and internationally, including: Shanghai, China; Frankfurt, Germany; Genoa, Italy; São Paulo, Brazil; Bangalore, India; Tokyo, Japan; and Hong Kong. Seasonality Stronger demand for the company’s products has occurred in the company’s fourth quarter primarily due to customers’ capital expenditure budget cycles and its sales compensation incentive programs. Its first and third quarters have historically been weakest quarters for overall unit demand. Intellectual Property The company holds approximately 800 granted or pending patents internationally. It owns the registered trademarks Stratasys, Objet, FDM, Fortus, Dimension, uPrint, Mojo, Catalyst, WaveWash, Ecoworks, FullCure, Xpress3D, Solidscape, SCP MakerBot, Thingiverse Replicator, Solid Concepts, Harvest and the nautilus design coporate logo. Its additional registered and unregistered trademarks include Connex, Eden, PolyJet, PolyJet Matrix, FDM Technology, For a 3D World, Tango and Vero. Regulations The company is subject to various local, state and federal laws, regulations and agencies that affect businesses generally. These include: regulations promulgated by federal and state environmental and health agencies; foreign environmental regulations, as described under ‘Environmental matters’; the federal Occupational Safety and Health Administration; the U.S. Foreign Corrupt Practices Act; laws pertaining to the hiring, treatment, safety and discharge of employees; export control regulations for U.S.
stratasys ltd (SSYS:NASDAQ GS)
7665 Commerce Way
Eden Prairie, MN 55344
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