Last $0.80 USD
Change Today +0.018 / 2.29%
Volume 35.6K
SPRT On Other Exchanges
Symbol
Exchange
Berlin
NASDAQ GS
As of 8:10 PM 05/27/16 All times are local (Market data is delayed by at least 15 minutes).
text size: T | T
Back to Snapshot
Company Description

Contact Info

900 Chesapeake Drive

2nd Floor

Redwood City, CA 94063

United States

Phone: 650-556-9440

Fax: 650-556-1195

Support.com, Inc. provides cloud-based software and services that enable technology support for a connected world. The company offers outsourced support services for service providers, retailers, IoT (Internet of Things) solution providers and technology companies. Its technology support services programs are designed for both the consumer and small and medium business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. The company’s Support.com Cloud offering (Nexus) is a software-as-a-service (SaaS) solution for companies to optimize support interactions with their customers using their own or third party support personnel. The company also offers end-user software products, including tools and apps designed to address some of the most common technology issues, including computer and mobile device maintenance, optimization and security. The company markets its technology support services primarily through partners, who resell the services to their customers or include them in their service offerings. The company’s Support.com Cloud offering (Nexus) is marketed directly, primarily through its sales team, as well as through partners. The company markets its end-user software products directly, principally online, and through partners. The company’s sales and marketing efforts are primarily focused in North America. Technology Support Service Programs Support.com technology support services are distributed through partners, using the partner’s brand or in referral programs using the Support.com brand. Partners include retailers, original equipment manufacturers, software providers, broadband providers, Internet services providers, and warranty providers. The services programs include one-time services (incidents), subscriptions, and bundled components of offerings. The company’s programs are based on the following core services: Connected Home and IoT Services: For connected home technology and automation systems, the company offers a range of services to help customers set up, configure and use new systems, including helping consumers personalize system settings to meet specific lifestyle needs. Technical Support Services: The company offers various troubleshooting, installation, set-up and enablement services for computers, peripherals and mobile devices and their connectivity. The company identifies, diagnoses, and repairs technical problems, including issues associated with viruses, spyware, and other forms of malware, connectivity issues, and issues with software applications. The company creates new user accounts, configures automatic system updates, removes unnecessary trial software, connects devices to the cloud, finds and installs applications, and synchronizes data among devices. These services cover various devices, regardless of manufacturer. Support is provided for devices, including PC, laptops, tablets, mobile devices and other connected devices. The company’s smartphone and tablet services include configuring mobile devices for wireless network (Wi-Fi) access, setting up email, and educating customers on how to browse the Internet and install apps. The company secures and repairs problems with wireless networks. The company configures, connects, and establishes secure connections among computers, the wireless network and supported devices. The company delivers its services using specialists who work from their homes rather than in brick and mortar facilities. These technology specialists are recruited, tested, hired and trained on a virtual basis using proprietary methods and remote technology. The company also utilizes contract labor in its service programs. Support.com Cloud offering (Nexus) The company’s cloud-based software is the company’s primary offering in the Support Interaction Optimization space, which has been identified by Frost & Sullivan as a $1.3 billion, improving market. Support.com Cloud (Nexus) is a SaaS offering that provides primary levels of automation and analytics that enable companies to deliver technology issue resolution whi

Page 12Next Page
 

The information and data displayed in this profile are created and managed by Capital IQ, a Standard & Poor's company. Bloomberg.com does not create or control the content.

Stock Quotes

Market data is delayed at least 15 minutes.

Company Lookup
Recently Viewed
SPRT:US $0.80 USD +0.018

SPRT Competitors

Market data is delayed at least 15 minutes.

Company Last Change
No competitor information is available for SPRT.
View Industry Companies
 

Industry Analysis

SPRT

Industry Average

Valuation SPRT Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 0.6x
Price/Book 0.7x
Price/Cash Flow NM Not Meaningful
TEV/Sales NM Not Meaningful
 | 

Sponsored Financial Commentaries

Sponsored Links

Request Profile Update

Only a company representative may request an update for the company profile. Documentation will be required.

To contact SUPPORT.COM INC, please visit www.support.com. Company data is provided by Capital IQ. Please use this form to report any data issues.

Please enter your information in the following field(s):
Update Needed*

All data changes require verification from public sources. Please include the correct value or values and a source where we can verify.

Your requested update has been submitted

Our data partners will research the update request and update the information on this page if necessary. Research and follow-up could take several weeks. If you have questions, you can contact them at bwwebmaster@businessweek.com.