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Last $1.24 USD
Change Today +0.08 / 6.90%
Volume 283.8K
SPRT On Other Exchanges
Symbol
Exchange
Berlin
As of 8:10 PM 08/4/15 All times are local (Market data is delayed by at least 15 minutes).
text size: T | T
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Company Description

Contact Info

900 Chesapeake Drive

2nd Floor

Redwood City, CA 94063

United States

Phone: 650-556-9440

Fax: 650-556-1195

Support.com, Inc. provides cloud-based software and services that enable technology support for a connected world. The company offers turnkey, outsourced support services for service providers, retailers and technology companies. Its technology support services programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. The company’s cloud-based offering, Nexus, is a software-as-a-service (SaaS) solution for companies to optimize support interactions with their customers using their own or third party support personnel. It also offers end-user software products, including tools and apps designed to address some of the most common technology issues, including computer and mobile device maintenance, optimization and security. The company markets its technology support services primarily through partners, who resell the services to their customers or include them in their service offerings. Nexus is marketed through a variety of demand generation programs. The company markets its end-user software products directly, principally online, and through partners. Technology Support Service Programs Support.com technology support services are distributed through partners, using the partner’s brand or in referral programs using the Support.com brand. Partners include retailers, original equipment manufacturers, software providers, broadband providers, Internet services providers and warranty providers. The services programs include one-time services (incidents), subscriptions, and bundled components of broader offerings. Connected Home and Internet of Things Services: For connected home technology and automation systems, the company offers a range of services to help customers set up, configure and use new systems, including helping consumers personalize system settings to meet specific lifestyle needs. Technical Support Services: The company offers various troubleshooting, installation, set-up and enablement services for computers, peripherals and mobile devices. It identifies, diagnoses, and repairs technical problems, including issues associated with viruses, spyware, and other forms of malware, connectivity issues, and issues with software applications. The company creates new user accounts, configure automatic system updates, remove unnecessary trial software, connect devices to the cloud, find and install applications, and synchronize data among devices. These services cover various devices, regardless of manufacturer. Support is provided for devices, including PC, laptops, tablets, mobile devices and other connected devices. The company’s smartphone and tablet services include configuring mobile devices for wireless network access, setting up email, and educating customers on how to browse the Internet and install apps. Network Services: The company’s Network services set up, secure and repair problems with wireless networks. It configures, connects and establishes secure connections among computers, the wireless network and supported devices. The company delivers its services using specialists who work from their homes rather than in brick and mortar facilities. These technology specialists are recruited, tested, hired and trained on a virtual basis using proprietary methods and remote technology. The company also utilizes contract labor in its service programs. Nexus Cloud-based Nexus software is the company’s primary offering in the Support Interaction Optimization space, which has been identified by Frost & Sullivan as a $1.3 billion, rapidly growing market. End-User Software Products The company’s end-user software products are designed to maintain, optimize and secure computers and mobile devices. Certain software products are licensed on a perpetual basis while others are offered on a subscription basis. The company’s principal software products include products designed for malware protection and removal (SUPERAntiSpyware), PC, smartphone and tablet maintenance and optimization (Cosmos), and PC reg

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