Staples, Inc., together with its subsidiaries, provides products and services that serve the needs of business customers and consumers. The company serves businesses of all sizes and consumers in North America, Europe, Australia, South America and Asia. Segments The company operates three business segments: North American Stores & Online, North American Commercial and International Operations. North American Stores & Online The North American Stores & Online segment includes the company's retail stores and Staples.com businesses in the U.S. and Canada. The company’s strategy for North American Stores & Online focuses on offering easy-to-shop stores and Websites with products that are readily available and easy to find, and courteous, helpful and knowledgeable sales associates to support customers across all channels. The company operates a portfolio of retail store formats, modified to the unique characteristics of each location. Its North American Stores & Online segment consisted of 1,364 stores in the United States and 315 stores in Canada in 2014. Staples.com and Staples.ca are designed to reach various customers, including small businesses, home offices and consumers, offering next business day delivery for most orders in the majority of its markets. North American Commercial segment The North American Commercial segment consists of the U.S. and Canadian businesses that sell and deliver products and services directly to businesses, including Staples Advantage and Quill.com. The company’s strategies for North American Commercial focus on expanding in categories beyond office supplies, increasing its share of wallet with existing customers, and acquiring new customers. The company’s Staples Advantage contract business focuses on serving the needs of mid-sized businesses and organizations, as well as larger regional businesses and Fortune 1000 companies. Through its contract sales force the company offers full service account management, free delivery, customized pricing and payment terms, usage reporting, the stocking of certain proprietary items and an assortment of products and services. Quill.com is an Internet and catalog business with a targeted approach to serving the needs of small and mid-sized businesses in the United States. Quill.com also offers a specialized assortment of office supplies and products for health care professionals. International Operations The International Operations segment consists of businesses in 23 countries in Europe, Australia, South America and Asia. The company’s European Office Products businesses represent a balanced multi-channel portfolio serving contract, retail, Internet, and catalog customers in 16 countries. The company’s contract business includes sizable operations in Scandinavia, Germany, the United Kingdom and the Netherlands. The company operates 284 retail stores in Europe, with a concentration of stores in the United Kingdom, Germany, the Netherlands and Portugal. The company operates Internet and direct mail catalog businesses with a significant concentration of sales in France, Italy and the United Kingdom. The company’s strategies for its European Office Products businesses focus on expanding its assortment beyond office supplies and increasing its mix of business services with a focus on copy and print, streamlining its information technology systems, further developing its ecommerce platform, and leveraging best practices from its North American businesses, including its mid-market contract selling model. Staples Australia serves primarily contract and government customers in Australia and New Zealand. In addition, the company operates a public Website which targets small business and home office customers. The company operates delivery businesses in China, Argentina, Taiwan and Brazil. The company also has a franchise arrangement in India with its former joint venture partner. Merchandising The company sells various office supplies, business technology products, facility and breakroom supplies, computers and mobility products, copy and print services, and office furniture. The company focuses on categories, including technology products, medical supplies, safety supplies, packaging and shipping supplies, and office decor. The company offers approximately 10,000 own brand products and services, including an assortment of products with various environmentally friendly attributes. In addition to products, the company also offers an array of services, which includes copy and print services that the company provides to its retail and delivery customers, as well as technology services that the company provides through its ‘EasyTech’ business in North American Stores and Online. Trademarks, Patents, Copyrights and Domain Names The company’s principal global and regional marks include Staples, the Staples red brick logo, ‘Make More Happen’, Staples the Office Superstore, the Easy Button logo, that was easy, Quill.com, Corporate Express and other marks incorporating 'Staples’ or another primary mark. Competition The company competes directly with competitors, including mass merchants, such as Walmart, Target and Tesco; warehouse clubs, such as Costco; computer and electronics retail stores, such as Best Buy; specialty technology stores, such as Apple; copy and print businesses, such as FedEx Office; and online retailers, such as Amazon.com. History Staples, Inc. was founded in 1985.
staples inc (SPLS:NASDAQ GS)
Five Hundred Staples Drive
Framingham, MA 01702
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