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Company Description

Contact Info

Five Hundred Staples Drive

Framingham, MA 01702

United States

Phone: 508-253-5000


Staples, Inc. and its subsidiaries provide products and services that serve the needs of business customers and consumers. The company serves businesses of all sizes and consumers in North America, Europe, Australia, South America, and Asia. Segments The company operates three business segments: North American Stores & Online, North American Commercial, and International Operations. North American Stores & Online This segment includes the company's retail stores and Staples.com businesses in the U.S. and Canada. The company’s strategy for North American Stores & Online focuses on offering easy-to-shop stores and Websites with products that are readily available and easy to find, and courteous, helpful and knowledgeable sales associates to support customers. The company operates a portfolio of retail store formats, tailored to the characteristics of each location. This segment consisted of 1,302 stores in the United States and 305 stores in Canada as of January 30, 2016. Staples.com and Staples.ca are designed to reach various customers, including small businesses, home offices and consumers, offering next business day delivery for most orders in the majority of the company’s markets. North American Commercial This segment consists of the U.S. and Canadian businesses, including Staples Advantage and Quill.com, which sell and deliver products and services directly to businesses. The company’s strategies for North American Commercial focus on expanding its offering in categories beyond office supplies, increasing its share of wallet with existing customers, and acquiring new customers, with a particular focus on small and mid-sized businesses. The company is also focused on serving its customers by evolving its team-based contract selling model to be more unified and collaborative. The company’s Staples Advantage contract business focuses on serving the needs of mid-sized businesses and organizations, as well as larger regional businesses and Fortune 1000 companies. The company offers full service account management, free delivery, customized pricing and payment terms, usage reporting, the stocking of certain proprietary items and an assortment of products and services. Quill.com is an Internet and catalog business with a targeted approach to serving the needs of small and mid-sized businesses in the United States. Quill.com has expanded its assortment in categories beyond office supplies to serve the evolving needs of its customers. Quill.com also offers a specialized assortment of office supplies and products for health care professionals. International Operations This segment consists of businesses in 23 countries in Europe, Australia, South America and Asia. The company’s European Office Products businesses represent a multi-channel portfolio serving contract, retail, Internet, and catalog customers in 16 countries. The company’s contract business includes sizable operations in Scandinavia, Germany, the United Kingdom, and the Netherlands. The company operates 278 retail stores in Europe, with the major concentration of stores in the United Kingdom, Germany, the Netherlands and Portugal. The company operates Internet and direct mail catalog businesses with a major concentration of sales in France, Italy, and the United Kingdom. The company’s strategies for its European Office Products businesses focus on expanding its assortment beyond office supplies and increasing its mix of business services with a focus on copy and print, streamlining its information technology systems, further developing its e-commerce platform, and leveraging best practices from its North American businesses, including the company’s mid-market contract selling model. Staples Australia serves primarily contract and government customers in Australia and New Zealand. In addition, the company operates a public Website, which targets small business and home office customers. The company’s strategies focus on improving sales force productivity by increasing customer acquisition and retention, and by providing customers with an assortment of products and services, including office products, facility and breakroom supplies, technology, business furniture and print management. The company continues to build a foundation for growth in Asia and South America. The company operates delivery businesses in China, Argentina, Taiwan, and Brazil. Merchandising and Marketing The company sells various office supplies, business technology products, facilities supplies and breakroom supplies, computers and mobility products, copy and print services, and office furniture. The company’s product offering includes Staples, Quill, and other proprietary branded products. The company offers approximately 10,000 own brand products and services, including an assortment of products with various attributes, which includes its ‘Sustainable Earth’ brand products. In addition to products, the company offers a range of services, including copy and print services that the company provides to its retail and delivery customers, as well as technology services that the company provides through its ‘EasyTech’ business in North American Stores & Online. Trademarks, Patents, Copyrights and Domain Names Some of the company’s principal global and regional marks include Staples, the Staples red brick logo, ‘Make More Happen’, Staples the Office Superstore, the Easy Button logo, ‘that was easy’, Quill.com, Corporate Express and many other marks incorporating ‘Staples’ or another primary mark, which in the aggregate the company considers to be of material importance to its business. Competition The company competes directly with various competitors, including online retailers, such as Amazon.com; mass merchants, such as Walmart, Target and Tesco; warehouse clubs, such as Costco; computer and electronics retail stores, such as Best Buy; specialty technology stores, such as Apple; and copy and print businesses, such as FedEx Office. History Staples, Inc. was founded in 1985.


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