e, such as by video, voice (wired or wireless) and instant messaging. One single application interface makes training simple and reduces the IT workload because there is just a single application to support and no additional servers to deploy and maintain. Conferencing and Collaboration: The company enables enterprises to conduct large audio conferences and provides collaboration tools for application sharing, desktop sharing, instant messaging and end-user presence status. Microsoft Integration: For customers seeking to leverage their investment in Microsoft solutions, the company offers a range of integration options. The company integrates with applications, such as Microsoft Lync, Microsoft Exchange, Microsoft Office, and Microsoft Internet Explorer. Contact Center Contact Center enables organizations to route incoming contacts to the appropriate agent in a multisite contact center, regardless of location. ShoreTel Contact Center includes a range of options, including agent phones, switching infrastructure, end-user interfaces, and platform software for both premise-based and cloud-based customers. The solution features capabilities, including call handling, self-service, multi-media, and reporting. Contact Center applications provide a range of features to satisfy the needs of all-sized organizations, from basic call center capabilities to distributed multimedia contact centers. ShoreTel Global Services The company complements its on-premise, cloud and hybrid solution offerings with a range of support services to help the company maintain and expand its relationships with its enterprise customers and channel partners. Typically, the company’s resellers provide majority of these services, with ShoreTel providing manufacturer and escalation support as needed or, if requested by the enterprise customer or reseller, the company could provide these services directly. ShoreTel Global Services provides professional services, system design and installation, training and technical support, such as: Professional services include standard and custom software development to extend system capabilities; enable UC integration with other enterprise applications; streamline business processes; and, address enterprise customer-specific business opportunities. The company also offers collaboration with third party developers through Application Program Interface and Software Development Kit through the ShoreTel TechConnect program. System design and installation services include the practices of deploying UC with regard to network requirements and capabilities, as well as how to implement contact center and mobility for a particular enterprise. Training services include certification programs for resellers, training programs at enterprise customer or reseller locations and self-paced, computer-based desktop training programs. The company’s technical support services include Web-based access support services and tools, access to technical support engineers, hardware replacement, as well as software updates and monitoring capabilities. Application Development Professional Services The company offers custom application development, integration and implementation services for businesses with communication requirements. The company offers businesses the option to improve their communications solution by enabling the integration of business applications, including customer relationship management solutions, such as Salesforce.com, Zendesk, Desk.com, NetSuite and Microsoft Dynamics, as well routing, interactive voice response and reporting solutions. Customers and partners could create integrated applications using the open application interface of the system available for developers through the ShoreTel TechConnect. Customers As of June 30, 2016, the company’s solutions have been installed by approximately 40,000 organizations in approximately 50 countries. The company serves a range of vertical markets, including professional services, financial services, government, education, health care, sports and entertainment, manufacturing, non-profit organizations and technology industries. Sales an
shoretel inc (SHOR:NASDAQ GS)
960 Stewart Drive
Sunnyvale, CA 94085
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