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Last $10.24 USD
Change Today -0.02 / -0.19%
Volume 197.3K
SHOR On Other Exchanges
As of 12:27 PM 12/1/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

960 Stewart Drive

Sunnyvale, CA 94085

United States

Phone: 408-331-3300

Fax: 408-331-3333

capabilities of a desk phone and UC capabilities to major smartphones and tablets, allowing the user to communicate from any location, including office, home or through Wi-Fi hotspots. ShoreTel Mobility enables access to any cellular or Wi-Fi network. ShoreTel Mobility solutions for smartphone users consist of a ShoreTel appliance coupled with system management and end-user software. ShoreTel Mobility is available as part of the company’s premise solution and also offered as a hosted service. UC The company’s UC enable the integration of IP telephony solutions with instant messaging, mobility, presence, desktop collaboration and video. PC Clients: ShoreTel Communicator is designed for users across an organization, whether an administrator, knowledge worker, contact center agent or mobile worker. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate any way they choose, such as by video, voice (wired or wireless) and instant messaging. One single application interface makes training simple and reduces the IT workload because there is just a single application to support and no additional servers to deploy and maintain. Conferencing and Collaboration: The company enables enterprises to conduct large audio conferences and provides collaboration tools for application sharing, desktop sharing, instant messaging and end-user presence status. Microsoft Integration: For customers seeking to leverage their investment in Microsoft solutions, the company offers a range of integration options. The company integrates with applications, such as Microsoft Lync, Microsoft Exchange, Microsoft Office, and Microsoft Internet Explorer. Contact Center Contact Center enables organizations to route incoming contacts to the appropriate agent in a multisite contact center, regardless of location. ShoreTel Contact Center includes a range of options, including agent phones, switching infrastructure, end-user interfaces, and platform software for both premise-based and cloud-based customers. The solution features capabilities, including call handling, self-service, multi-media, and reporting. Contact Center applications provide a range of features to satisfy the needs of all-sized organizations, from basic call center capabilities to distributed multimedia contact centers. ShoreTel Global Services The company complements its on-premise, cloud and hybrid solution offerings with a range of support services to help the company maintain and expand its relationships with its enterprise customers and channel partners. Typically, the company’s resellers provide majority of these services, with ShoreTel providing manufacturer and escalation support as needed or, if requested by the enterprise customer or reseller, the company could provide these services directly. ShoreTel Global Services provides professional services, system design and installation, training and technical support, such as: Professional services include standard and custom software development to extend system capabilities; enable UC integration with other enterprise applications; streamline business processes; and address enterprise customer-specific business opportunities. The company also offers collaboration with third party developers through the company’s Software Development Kit program and the ShoreTel Innovation Network. System design and installation services include the practices of deploying UC with regard to network requirements and capabilities, as well as how to implement contact center and mobility for a particular enterprise. Training services include certification programs for resellers, training programs at enterprise customer or reseller locations and self-paced, computer-based desktop training programs. The company’s technical support services include Web-based access support services and tools, access to technical support engineers, hardware replacement, as well as software updates and monitoring capabilities. Application Development Professional Services The company offers custom application development, integration and implementation services for businesses with communi


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