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Last $6.88 USD
Change Today +0.02 / 0.29%
Volume 258.5K
As of 8:10 PM 05/29/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

960 Stewart Drive

Sunnyvale, CA 94085

United States

Phone: 408-331-3300

Fax: 408-331-3333

y provides a modern hardware and software architecture for on-premise customers, which offers the availability needed for mission critical communications. Its on-premise business communication solutions include hardware and software components, including ShoreTel Voice Switches; ShoreTel Service Appliances; ShoreTel Client and Server Software Applications, such as ShoreTel Director; Small Business Edition 100 (SBE 100); and ShoreTel IP Phones. ShoreTel Voice Switches: The company offers a range of ShoreTel designed switches of varying capabilities to meet the needs of enterprises of all sizes. The modular nature of its switches allows its enterprise customers to expand their system capacity by deploying additional switches across their networks. The software on the company’s voice switches might also be virtualized and operate on customer-provided, general purpose servers. ShoreTel Service Appliances: The company offers a range of ShoreTel designed appliances for specific applications, such as instant messaging, conferencing, and collaboration. The administration of these service appliances is integrated with the IP Telephony Web Administration. Appliances are automatically recognized by the ShoreTel Director software and user functions are integrated with the user management application, eliminating the complexity found with other systems. ShoreTel Director: ShoreTel Director provides enterprises with a single point of system management, enabling information technology administrators to view and manage the entire system from any location using a single application. A new end user's extension, mailbox and automated attendant profile could be added on a single management screen, avoiding the additional work required with various private branch exchanges, voice mail systems, and automated attendants. SBE 100: The company’s SBE 100 solution is targeted for smaller businesses with approximately 100 users. It is a bundled solution consisting of system software, user licenses, and voice switches that allows its business customers to scale its products and solutions as their organizations begin to improve and expand. Businesses that improve beyond the capacity of the SBE 100 solution might expand their investment by adding additional switches and licenses, while preserving their original investment and avoiding upgrades. ShoreTel IP Phones: The company designs and provides IP phones, which incorporate the new applications, including visual voice mail, speaker phones supporting seven octaves of sound for clarity and performance, and integrated diagnostics for simplifying installation and management. ShoreTel Business Communications for Hybrid On-Premise Environments with Integrated Cloud Services Deployment ShoreTel on-premise customers could extend their investments in their on-premise solutions by incorporating ShoreTel Sky cloud services through ShoreTel Connect. ShoreTel Connect enables customers to add new applications, such as ShoreTel Sky Fax and ShoreTel Scribe voicemail to text conversion cloud services. Customers As of June 30, 2014, the company’s solutions had been installed by approximately 35,000 organizations in approximately 50 countries. The company serves a range of vertical markets, including professional services, financial services, government, education, health care, manufacturing, non-profit organizations, and technology industries. Sales and Marketing The company sells its premise products, support, and services primarily through a network of channel partners that include resellers and value-added distributors. Its hosted services are sold through indirect channel partners and a direct sales force. As of June 30, 2014, the company had approximately 1,100 channel partners in its network. These channel partners range in size from single-site, regional firms with specialized products and services to multi-national firms that provide a range of information technology products and services. They also include the U.S. telecommunication carriers, such as AT&T, WindStream, and CenturyLink. The company’s channel partners market and sell its products into both the small-to-medium and


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