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Last $6.91 USD
Change Today +0.01 / 0.14%
Volume 175.3K
As of 8:10 PM 07/30/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

960 Stewart Drive

Sunnyvale, CA 94085

United States

Phone: 408-331-3300

Fax: 408-331-3333

elf-paced, computer-based desktop training programs. The company’s technical support services include Web-based access support services and tools, access to technical support engineers, and hardware replacement, as well as software updates and monitoring capabilities. Application Development Professional Services The company offers custom application development, integration, and implementation services for businesses with communication requirements. It offers businesses the option to improve their communications solution by enabling the integration of business applications, including various customer relationship management solutions from, Microsoft Dynamics, NetSuite, and RightNow, as well as cost recovery applications, including Equitrak, Copitrak, and Lexis/Nexis Time Matters. Customers and partners could create integrated applications using the open application interface of the system available for developers through the ShoreTel Innovation Network. Business Communications Solutions Deployment Models The company is developing a cloud-purposed, multi-tenanted common platform, including a single call control. This common platform would enable a single ShoreTel solution, which includes common applications, such as contact center, conferencing, and mobility, as well as common endpoints, to be consumed in a cloud, premise, or hybrid environment. ShoreTel Sky Architecture and Services for Hosted Customers The company’s ShoreTel Sky services offer a managed business communications solution to organizations with minimal capital investment. It offers a portfolio of services to customers, including soft-switch services for ShoreTel IP Telephony, as well as integrated software modules for ShoreTel Unified Communications, ShoreTel Contact Center, ShoreTel Mobility, Business Intelligence Analytics and Reporting. Various customer selectable network services are also available, including local and long distance network services, toll-free numbers, number porting, circuits from carriers, and other value-added network services. ShoreTel Sky Operations: The company has a centrally managed platform consisting of data management, monitoring, control, and billing systems that support its ShoreTel Sky services. This platform consists of a customer quotation portal, customer provisioning, customer access, fraud control, network security, call routing, call monitoring, media processing and normalization, call reliability, call record storage, and billing. The company’s platform monitors its process of digitizing and compressing voice and video into packets and transmitting these packets through data networks worldwide. The company maintains a call switching platform that manages call control and routes calls. Customer and Technical Support: The company maintains a contact center that provides customer service and technical support to its ShoreTel Sky customers. Customers could access its services directly through its Website or receive customer service and technical support through telephone communication and email support. ShoreTel Sky Data Centers: The company utilizes multiple data centers in the United States, which are co-located in service facilities operated by third parties. This data center services the company’s customers throughout America. These data centers include physical building security, network operations and resiliency services and backup power generation. These operation centers house the application servers and proprietary technologies used to provide services to customers. The primary elements of the company’s ShoreTel Sky applications and services include complete solution offer for customers, including ShoreTel designed and developed phones, client and server applications, together with its own service and support centers; development and introduction of new services; experience in customer implementations; complete portfolio of operational services for billing, system management, and other requirements; and support for interfaces, enabling support for third party devices from other vendors. ShoreTel Business Communications for On-Premise Deployment The compan


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