customers, including the company designed and developed phones, client and server applications, together with its own service and support centers, which results in the possible service experience; development and introduction of new services; experience in customer implementations; complete portfolio of operational services for billing, system management, and other requirements; and support for interfaces, enabling support for third party devices from other vendors. ShoreTel Business Communications for On-Premise Deployment The company provides a modern hardware and software architecture for on-premise customers, which offers the high availability needed for mission critical communications. The company’s on-premise business communication solutions include hardware and software components, including ShoreTel Voice Switches, ShoreTel Service Appliances, ShoreTel Client and Server Software Applications, such as ShoreTel Director, Small Business Edition 100 (SBE 100), and ShoreTel IP Phones. All ShoreTel software applications might also be virtualized, operating on customer-provided general purpose servers. ShoreTel Voice Switches: The company offers a range of ShoreTel designed switches of varying capabilities to meet the needs of enterprises of all sizes. The modular nature of its switches allows its enterprise customers to expand their system capacity by deploying additional switches across their networks. The software on the company’s voice switches might also be virtualized and operate on customer-provided, general purpose servers. ShoreTel Service Appliances: The company offers a range of ShoreTel designed appliances for specific applications, such as instant messaging, conferencing and collaboration. The administration of these service appliances is functionally integrated with the IP Telephony Web Administration. Appliances are automatically recognized by the ShoreTel Director software and user functions are integrated with the user management application, eliminating the complexity found with other systems. ShoreTel Director: ShoreTel Director provides enterprises with a single point of system management, enabling information technology (IT) administrators to view and manage the entire system from any location using a single application. A new end user’s extension, mailbox and automated attendant profile could be added on a single management screen, avoiding the additional work required with various Private Branch Exchanges, voice mail systems and automated attendants. SBE 100: The company’s SBE 100 solution is targeted for smaller businesses with approximately 100 users. It is a bundled solution consisting of system software, user licenses and voice switches that allows the company’s business customers to scale its products and solutions as their organizations begin to improve and expand. Businesses that improve beyond the capacity of the SBE 100 solution might expand their investment by adding additional switches and licenses. ShoreTel IP Phones: The company designs and provides IP phones, which incorporate the new applications, including visual voice mail, speaker phones supporting seven octaves of sound for clarity and performance, and integrated diagnostics for simplifying installation and management. ShoreTel Business Communications for Hybrid On-Premise Environments with Integrated Cloud Services Deployment The company’s on-premise customers could extend their investments in their on-premise solutions by incorporating hosted cloud services through ShoreTel Connect. ShoreTel Connect enables customers to add new applications, such as Fax and Scribe voicemail to text conversion cloud services and would also enable customers to add new services that the company introduces in the future. Business Communication Products and Services The company provides a set of applications and services for both premise and hosted customers, consisting of ShoreTel IP Telephony, ShoreTel UC, ShoreTel Contact Center, ShoreTel Mobility and professional services, including ShoreTel Global Services and application development professional services. Enterprise Mobility ShoreTel Mobility extends the
shoretel inc (SHOR:NASDAQ GS)
960 Stewart Drive
Sunnyvale, CA 94085
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