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Last $7.24 USD
Change Today -0.10 / -1.36%
Volume 274.0K
SHOR On Other Exchanges
As of 8:10 PM 09/3/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

960 Stewart Drive

Sunnyvale, CA 94085

United States

Phone: 408-331-3300

Fax: 408-331-3333

ShoreTel, Inc. and its subsidiaries provide business communication solutions, including integrated voice, video, data, and mobile applications based on Internet protocol (IP) technologies. The company focuses on the small and medium sized businesses (approximately 5,000 users), with a unified communications platform so that they could communicate anytime, anyplace, and through any device that they chose. Its solutions are sold through its network of approximately 1,100 authorized resellers and value-added distributors throughout the world served either by national distributors or by the company directly. Business Communication Products and Services The company provides a set of applications and services for both premise and hosted customers, including ShoreTel IP Telephony; ShoreTel Unified Communications; ShoreTel Contact Center; ShoreTel Mobility; and professional services, including ShoreTel Global Services and application development professional services. Enterprise Mobility ShoreTel Mobility extends the capabilities of a desk phone and unified communications capabilities to primary smartphones and tablets, allowing the user to communicate from any location, including office, home or through Wi-Fi hotspots. ShoreTel Mobility enables access to any cellular or Wi-Fi network. ShoreTel Mobility solutions for smartphone users consist of a ShoreTel appliance coupled with system management and end-user software. ShoreTel Mobility is available as part of the company’s premise solution and also offered as a hosted service as part of ShoreTel Sky, its cloud-based service. Unified Communications ShoreTel Unified Communications enable the integration of IP telephony solutions with instant messaging, mobility, presence, desktop collaboration, and video. PC Clients: ShoreTel Communicator is designed for users across an organization, whether an administrator, knowledge worker, contact center agent, or mobile worker. Conferencing and Collaboration: The company enables enterprises to conduct audio conferences and provides collaboration tools for application sharing, desktop sharing, instant messaging, and end-user presence status. Microsoft Corporation (Microsoft) Integration: For customers seeking to leverage their investment in Microsoft solutions, the company offers a range of integration options. The company integrates with applications, such as Microsoft Lync, Microsoft Exchange, Microsoft Office, and Microsoft Internet Explorer. Contact Center The company’s Contact Center includes a range of options, including agent phones, switching infrastructure, end-user interfaces, and platform software for both premise-based and cloud-based customers. The solution features capabilities, including call handling, self-service, multi-media, and reporting. Contact Center applications provide a range of features to satisfy the needs of all-sized organizations, from basic call center capabilities to distributed multimedia contact centers. ShoreTel Global Services The company complements its on-premise, cloud, and hybrid solution offerings with a range of support services to help the company maintain and expand its relationships with its enterprise customers and channel partners. ShoreTel Global Services provides professional services, system design and installation, training and technical support, such as: Professional services include standard and custom software development to extend system capabilities, enable unified communications integration with other enterprise applications, streamline business processes, and address enterprise customer-specific business opportunities. The company also offers collaboration with third party developers through the company’s Software Development Kit program and the ShoreTel Innovation Network. System design and installation services include the practices of deploying unified communications with regard to network requirements and capabilities, as well as how to implement contact center and mobility for a particular enterprise. Training services include certification programs for resellers, training programs at enterprise customer or reseller locations and s


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