Nuance Communications, Inc. provides voice recognition and natural language understanding solutions. Segments The company is organized into four segments: Healthcare, Mobile, Enterprise, and Imaging. Healthcare segment This segment is a provider in clinical speech and clinical language understanding solutions. The company’s solutions and services improve the clinical documentation process - from capturing the complete patient record to improving clinical documentation and quality measures for reimbursement. The company supports clinical documentation workflows and electronic medical record (EMR) adoption through its offerings, including transcription services, dictation software for the EMR, diagnostics workflow, and mobile applications. In addition, the company continues to extend its hospital customer franchise into the automation and management of healthcare coding and billing processes to ensure appropriate reimbursement. Approximately 500,000 clinicians and 10,000 healthcare facilities worldwide utilize the company’s solutions to improve patient care and support the physician in clinical workflow from various devices. The company’s principal solutions for the Healthcare segment include: Transcription Solutions: Transcription solutions enable physicians in larger and mid-sized healthcare enterprises to streamline clinical documentation with an on-demand, enterprise-wide medical transcription platform, and allow healthcare organizations to outsource transcription services. The company’s transcription solutions are generally offered as an on-demand model. Dragon Medical: Dragon Medical provides dictation software that empowers physicians to capture and document patient care in real-time from various devices and without disrupting existing workflows. This solution also provides clinical language understanding and cognitive intelligence that delivers real-time queries to physicians at the point of care, producing measurable clinical, financial and compliance outcomes. This software is sold as a multi-year cloud-based service. Clinical Document Improvement and Coding Solutions: This ensures patient health information is documented, coded, and evaluated to provide complete clinical documentation. These services and offerings assist organizations with regulatory compliance and coding efficiency to receive appropriate and timely reimbursement and improve quality reporting. The solutions are generally sold under a term-licensing model. Diagnostic Solutions: Diagnostic solutions allow radiologists to document, collaborate, and share medical images and reports, to optimize patient care. The solutions are generally sold under a traditional perpetual license model, with accelerated transition to term-licensing and transaction-based models. Dragon solutions: Dragon solutions provide professional and personal productivity solutions to business users and consumers with the ability to use their voice to create content, reports and other documents, as well as control their computers and laptops without the use of a keyboard or mouse. This dictation software is similar to Dragon Medical and is used in markets, such as law, public safety, social services, education and accessibility. Dragon solutions are sold through a traditional perpetual software license model and the company has introduced an on-demand model. The channels for distribution in the Healthcare segment utilize a direct sales force to address the market and a professional services organization that supports the implementation requirements of the healthcare industry. Direct distribution is supplemented by distributors and partnerships with various healthcare IT providers. The company’s Healthcare customers and partners include Cerner, Epic, McKesson, UPMC, Cleveland Clinic, Siemens, and the Mayo Clinic. Areas of expansion and focus for the company’s Healthcare segment include providing customers integration with its clinical documentation solutions, investing in its cloud-based products and operations, entering new and adjacent markets, such as ambulatory care, and expanding its international capabilities. Mobile Segment This seg
nuance communications inc
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