Splunk Inc. provides software platform that enables organizations to gain real-time operational intelligence by harnessing the value of their machine data. The core of the company’s software is a proprietary machine data engine, including collection, indexing, search and data management capabilities. The company’s machine data engine uses its patented data architecture that enables dynamic schema creation on the fly, enabling users to run queries on data without having to understand the structure of the data prior to collection and indexing. The company’s machine data fabric for data collection and indexing delivers speed and scalability when processing massive amounts of machine data. The company complements its product with additional content (apps and add-ons) that can be deployed on top of its core data engine. These apps and add-ons, which are available for download through its Splunkbase Website, provide incremental functionality in the form of pre-built data inputs, searches, reports, alerts and dashboards. Majority of these apps and add-ons have been available for free download. Apps that the company developed and offers include Splunk App for Amazon Web Services, the Splunk App for Microsoft Exchange, the Splunk App for Microsoft Active Directory, Splunk DB Connect, Splunk Hadoop Connect, the Splunk App for Hadoop Operations and Splunk Open Database Connectivity (ODBC) Driver. Services Maintenance and Customer Support: The company’s customers purchase one year of software maintenance and support as part of their initial purchase of its products, with an option to renew their maintenance agreements. These maintenance agreements provide customers the right to receive unspecified software updates, maintenance releases and patches and access to its technical support services during the term of the agreement. The company maintains a customer support organization that offers multiple service levels for its customers based on their needs. These customers receive guaranteed response times, direct telephonic support and access to online support portals. Training Services The company offers training services to its customers and channel partners through its education and training organization. Professional Services The company provides consulting and implementation services to customers through its professional services team. They are utilized by large enterprises looking to deploy its software across their large, disparate and complex IT infrastructure. The company provides these services at the time of initial installation to help the customer with configuration and implementation. Research and Development For the year ended January 31, 2014, the company’s research and development expenses totaled $75.9 million. Customers The company has customer base of approximately 7,000 customers in approximately 90 countries, including 70 of the Fortune 100 companies. It provides products and services to customers of varying sizes, including enterprises, educational institutions and government agencies. The company’s customer base spans numerous industry verticals, including cloud and online services; education; financial services; government; healthcare/pharmaceuticals; industrials/manufacturing; media/entertainment; retail/ecommerce; technology and telecommunications. Competition The company’s principal competitors include security, systems management and other IT vendors, including BMC Software, CA, Compuware, HP, IBM, Intel, Microsoft, Quest Software, TIBCO, and VMware; Web analytics vendors, including Adobe Systems, Google, IBM and Webtrends; business intelligence vendors, including IBM, Oracle, and SAP; and companies targeting the big data market by commercializing open source software, such as various Hadoop distributions and NoSQL data stores. History Splunk Inc. was incorporated in 2003.
splunk inc (S0U:Frankfurt)
250 Brannan Street
San Francisco, CA 94107
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