Radcom Ltd. provides service assurance and customer experience management solutions to communication service providers (CSPs). Approximately 50 CSPs in 25 countries use the company's solutions to deliver services, reduce churn, manage network performance, analyze traffic and enhance customer care. Its solutions incorporate technologies and a wealth of knowledge acquired by partnering with majority of CSPs. The company’s carrier-grade solutions support mobile and fixed networks and scale to terabit data bandwidths to enable big data analytics. The company’s solutions deliver specialized capabilities for virtualized infrastructure and networks, such as LTE, LTE-A, VoLTE, IMS, VoIP, UMTS/GSM and mobile broadband. Its software-based solutions enable CSPs to manage existing networks and NFV-based architectures. Products and Solutions The MaveriQ Solution for Service Assurance and Customer Experience Management The MaveriQ solution is a probe-based customer and service assurance solution designed to enable CSPs to carry out voice and data quality monitoring and to manage their networks and services. The MaveriQ solution offers users an array of analysis and troubleshooting tools, delivering a network service view that facilitates performance monitoring, fault detection and network and service troubleshooting. The MaveriQ solution monitors multiple services, such as voice, video and data, employing an array of service and network performance and measurement methodologies to continuously analyze service performance and quality. The MaveriQ solution offers the CSP visibility of the network across technologies. The MaveriQ solution displays performance and quality measurements from both the signaling and the user planes. The MaveriQ solution consists of a central management module and a range of passive software-based probes used to gather transmission quality data from various types of networks and services, including VoIP, UMTS, LTE, IMS data and others. Signaling and media attributes and quality measurement detail records (eDRs) collected from the probes in the QManager (the central site-management software) are stored in the solution's embedded database. The MaveriQ solution monitors multiple types of services, such as voice, video and data, employing an array of service and network performance and measurement methodologies to continuously analyze service performance and quality. With its correlation capabilities, the MaveriQ solution offers the service provider visibility of the network across technologies. The MaveriQ solution displays performance and quality measurements from both the signaling and the user planes, based on a range of passive software based probes, which are installed on standard, non-proprietary third-party hardware that function together with the MaveriQ solution to deliver essential functionality. This service assurance solution presents an integration between traditional network monitoring and troubleshooting solutions, and it provides a set of service assurance monitoring applications, such as network troubleshooting, network quality monitoring, service quality monitoring, customer experience management, customer quality of service monitoring, and customer service level agreements monitoring. CSPs use the MaveriQ solution for an array of use cases. Customer and Service Assurance Troubleshooting–The MaveriQ solution enables CSPs to ‘drill down’ to identify the source of specific problems, using tools ranging from call or session tracing to a full decoding of the call flow. Performance monitoring–CSPs use the MaveriQ solution to analyze the behavior of network components and customer network usage to understand trends and performance level and optimization, with the goal of identifying faults before they compromise the end-user experience Fault detection–CSPs use the MaveriQ solution’s automatic fault detection and service KPIs to alert them to network problems as they arise. Pre-Mediation–The MaveriQ solution generates CDRs (call detail records) needed to feed third-party OSSs or other solutions Roaming and Interconnect Analysis The MaveriQ solution coul
(RDCM:Consolidated Issue listed on NASDAQ Capital Market)
24 Raoul Wallenberg Street
Tel Aviv, 69719
Phone: 972 3 645 5055
Fax: 972 3 647 4681www.radcom.com
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