Orange operates as an incumbent telecommunications operator in France. The company provides consumers, businesses and other telecommunications operators with a range of services, including fixed telephony and mobile telecommunications, data transmission, and other value-added services, mainly in Europe, Africa, and the Middle East. The company, with operations in 28 countries, served 263 million customers, including 201 million mobile customers and 18 million fixed broadband customers as of December 31, 2015. The company provides telecommunication services to multinational companies, under the brand Orange Business Services. The company’s business is presented under various segments: France, Spain, Poland, Belgium and Luxembourg, Central European countries, Africa and the Middle East, Enterprise, and International Carriers and Shared Services. France Fixed-line Telephony and Internet Activities Traditional Fixed-Line Telephony Services Further to the growth in full unbundling, wholesale contracts, and wholesale naked ADSL (asymmetrical digital subscriber line (DSL)) access to third-party Internet service providers, traditional telephone service business is on the decline. Online, Internet Access, and Multimedia Services As of December 31, 2015, the company had a total of 10.7 million Internet customers. A total of 9.8 million Livebox were rented. The growth of convergent offers continued in 2015, with the number of Open customers (fixed and mobile) reaching 7.0 million. Internet protocol (IP) telephony had 9.6 million customers. Television by ADSL and satellite grew by 6.1%, with 6.4 million customers. In 2014, the company launched a new navigation interface (Polaris) offering improved content access (in particular video on demand (VoD)/SVoD) and integrated services in Livebox. The company has been active in the research and development of connected objects as part of the smarthome concept. As announced at the 2014 Show Hello, the company launched the Homelive pack. The pack includes a home safety control box and three connected objects (a smoke detector, a window/door sensor, and a movement sensor). It is available for any Internet carrier and could be adjusted to suit any home configuration. Internet Portals and Advertising Management Business The company’s main Internet portal, Orange.fr, has multi-screen availability - Web, mobile and tablet - and is one of the major Websites in France. This portal has 18.9 million visitors. Carrier Services Carrier services include interconnection services for competing operators and unbundling and wholesale market services (ADSL and fiber), regulated by Autorité de régulation des communications électroniques et des postes. Carrier services as a whole are improving, in particular data collection and transfer services and access services to FTTH (fiber-to-the-home) lines rolled out by the company. Mobile Telephony Activities As of December 31, 2015, the total number of the company’s mobile customers was 28.4 million. The company increased its subscriber base to 24.1 million. The company is present in all market segments, offering a low-rate service range under the Sosh brand, available on the Internet, with no commitment and no handset. Sosh had a total of 2.9 million customers as of December 31, 2015. The number of the company’s 4G (fourth generation) customers was approximately 8.0 million as of December 31, 2015. Since 2015, the company marketed 4G offers, including so-called entry-level packages (Sosh and M6 Mobile). The company’s key offerings, including Origami, remain divided in three ranges: Origami Zen offers are for customers who need a small amount of Internet connectivity, but wish to use additional services (Orange Cloud and TV), as well as benefit from round-the-clock support, including a loan telephone in the event of a fault or theft; Origami Play offers are suitable for intense Internet usage and international connectivity; and Origami Jet offers are for customers wanting the smartphones and intense Internet usage in France and internationally. Distribution The company’s distribution and customer relati
orange (ORA:EN Paris)
78, rue Olivier de Serres
Phone: 33 1 44 44 22 22
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