ging and email, and customer service for mobile device customers. The company’s OnDemand multichannel cloud is sold through sales models that typically have multi-year terms with pricing based on channel and/or volume of usage. The channels for distribution in the Enterprise segment utilize direct and channel sales, which includes a network of partners, such as Avaya, BT, Cisco, DiData, Genesys, Huawei, MoshiMoshi, NICE, Telstra, and Verint. The company’s customers include American Airlines, Amtrak, Bank of America, Barclays, Dominos, Delta, Deutsche Telekom, e*trade, ING Bank, Lloyds Banking Group, T-Mobile, Telefonica, Telstra, and Vodafone. Areas of focus and expansion for the company’s Enterprise segment include extending its technology capabilities with intelligent self-service and AI for customer service; expansion of its OnDemand multichannel cloud to international markets; sales and solution expansion for voice biometrics; and expanding its OnPremise product and services portfolio. Imaging segment This segment provides software solutions and expertise that help professionals and organizations to gain optimal control of their document and information processes. The company’s portfolio of products and services helps business customers achieve compliance with information security policies and regulations while enabling organizations to streamline and eliminate gaps across their document workflows. The company is continuing to improve its business through multi-function printer (MFP) OEM channels, expanding its scanning and print management software solutions, and expanding its footprint with end-user customers to become a solution suite provider. The company has built on its position in MFP OEM channels and managed print services space by accelerating the integration of capture and print management technologies. The company’s intelligent document capture and workflow solutions transform manual, disconnected processes into dynamic, streamlined, and automated workflows. When combined with print management technologies, organizations are also able to control, manage, and monitor their entire print environment. The company’s business has seen increased commitments from key OEMs, various OEM partners who embed multiple products, and end-user demand in key verticals, such as healthcare, legal, and financial services. The company’s principal solutions for the Imaging segment include the following: MFP Scan Automation Solutions: Deliver scanning and document management solutions that improve productivity, drive efficiency and assist in improving security. MFP Print Automation Solutions: Offer printing and document management solutions to capture and automate paper to digital workflows and to increase efficiency. PDF and OCR (Optical Character Recognition) Software: Provide technologies that enable the capture, creation, and management of document workflows. The channels for distribution in the Imaging segment utilize a combination of the company’s global reseller network and direct sales. The company’s Imaging solutions are generally sold under a traditional perpetual software license model with a subset of the company’s offerings sold as term licenses. The company’s Imaging customers and partners include Ricoh, Xerox, HP, Canon, and Samsung. Areas of expansion and focus in the Imaging segment include investing to merge the scan and print technology platforms improving mobile access to the company’s solutions and technologies, expanding its distribution channels and embedding relationships, and expanding its language coverage for OCR to drive an offering to its partners. Sales and Marketing The company markets and sells its solutions and technologies worldwide directly through a sales force, through its e-commerce Website and also through a global network of resellers, including system integrators, independent software vendors, value-added resellers, distributors, hardware vendors, and telecommunications carriers. The company has approximately 45 international operating locations and a sales presence in approximately 65 countries. The company has offices in various international l
nuance communications inc
1 Wayside Road
Burlington, MA 01803
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