onal services team worldwide, both to support the increased demand of its cloud services and to enhance coverage for on-premise deployments. The company complements its solutions and products with a professional services organization that supports customers and partners with business and systems consulting project management, user-interface design, voice science, application development and business performance optimization, allowing the company to deliver end-to-end speech solutions and system integration for multi-channel automated customer care. The company’s solutions are used by various enterprises in customer-service intensive sectors, including telecommunications, financial services, travel and entertainment, and government. The company’s speech solutions are designed to serve its global partners and customers and are available in approximately 80 languages and dialects worldwide. In addition to its own sales and professional services teams, the company often works closely with industry partners, including Avaya, Cisco and Genesys, that integrate its solutions into their hardware and software platforms. The company’s enterprise solutions offerings include both a traditional software perpetual licensing model and an on-demand model priced by volume of usage (such as number of minutes callers use the system or number of calls completed in the system). The company’s customers include Bank of America, Barclays, Cigna, Citibank, Comcast, Deutsche Bank, Disney, Domino's Pizza, FedEx, OnStar, PG&E, Telecom Italia, Telefonica, T-Mobile, U.K. HM Revenue & Customs, USAA, U.S. Airways, Verizon and Wells Fargo. Imaging segment The company offers versions of its products to multifunction printer manufacturers, home offices, small businesses and enterprise customers. In addition, the company offers applications that combine network scanning, network print management and PDF creation to quickly enable distribution of documents to users' desktops or to enterprise applications. The company’s host of services includes software development toolkits for independent software vendors. The company’s imaging solutions are sold under a traditional perpetual software license model. The company utilizes a combination of its global reseller network and direct sales to distribute its imaging products. The company licenses its software to multifunction printer manufacturers, such as Brother, Canon, Dell, HP and Xerox, which bundle its solutions with multi-function devices, digital copiers, printers and scanners, on a royalty model, priced per unit sold. Representative customers include Aflac, Airbus, Amazon, Barclays, Blue Shield, Citibank, EMC, Ernst & Young, Eurostar, Franklin Templeton, HSBC, Intuit, Johnson & Johnson, JP Morgan Chase, Nationwide, Norwegian Tax Authorities, Office Depot, Phillips, PricewaterhouseCoopers, UPS and U.S. Department of Justice. Research and Development The company incurred research and development expenses of $338.5 million in 2014. Intellectual Property As of September 30, 2014, the company’s technologies are covered by approximately 3,300 patents and 1,000 patent applications. International Operations The company has offices in a number of international locations including: Australia, Belgium, Canada, Germany, Hungary, India, Ireland, Italy, Japan, and the United Kingdom. The responsibilities of its international operations include research and development, healthcare transcription and editing, customer support, sales and marketing and administration. Additionally, the company maintains smaller sales, services and support offices throughout the world to support its international customers and to expand international revenue opportunities. Competition The company competes with companies, such as Adobe, Baidu, Google, M*Modal, Microsoft and 3M. History Nuance Communications, Inc. was founded in 1992. The company was incorporated in 1992 as Visioneer, Inc. under the laws of the state of Delaware. In 1999, the company changed its name to ScanSoft, Inc. In 2005, it changed its name to Nuance Communications, Inc.
nuance communications inc
1 Wayside Road
Burlington, MA 01803
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