terms. The company also has a worldwide professional services team to provide custom solution development services and sell its technologies through a traditional perpetual software license model, including a royalty based model. Devices Solutions: Provide consumer electronics manufacturers, developers, and within the ecosystem around the Internet of Things (IoT), with specialized virtual assistants, virtual keyboards and connected services. The company’s connected solutions are sold through on-demand models that typically have multi-year terms with pricing generally based on volume. The company provides custom solution development and integration services, and sells its technologies through a traditional perpetual software license model, including a royalty based model. Mobile Operator Services: Provide mobile network operators value added services that assist in creating new, high-profit revenue streams from their subscribers, primarily in emerging markets, such as Latin American, India, and Southeast Asia. The company’s mobile operator services are sold through on-demand models that typically have multi-year terms and a revenue share-based model. Dragon Solutions: Provide professional and personal productivity solutions to business users and consumers with the ability to use their voice to create content, reports and other documents, as well as control their computers and laptops without the use of a keyboard or mouse. This dictation software is similar to Dragon Medical in the company’s Healthcare segment and used in markets, such as law, public safety, social services, education, and accessibility. Dragon solutions are sold generally through a traditional perpetual software license model and the company has introduced an on-demand model. The channels for distribution in the Mobile and Consumer segment utilize a direct sales force to sell to car makers, device makers, and mobile operators. Direct distribution is supplemented by original equipment manufacturer (OEM) partnerships with electronics suppliers, integrators, and content providers. Areas of expansion and focus for the company’s Mobile and Consumer segment include cloud and content expansion of the company’s Automotive solutions; expansion across the IoT in its Device solutions; geographic expansion of its mobile operator services; and the expansion of the company’s Dragon solutions into the cloud and enterprise market. Enterprise segment This segment is a provider for automated customer solutions and services worldwide. The company’s solutions and services portfolio span voice, mobile, Web and messaging channels, with inbound, outbound, voice biometrics and digital virtual assistant capabilities. The company’s principal solutions for the Enterprise segment include the following: OnPremise Solutions and Services: Provide software that is leveraged to implement automated customer service solutions that are integrated with a range of on premise third-party interactive voice response and contact center platforms. The company’s products include speech recognition, voice biometrics, transcription, text-to-speech, dialog and analytics products. The company’s global professional services team leverages domain expertise to provide services to customers and partners, including business consulting, design, development, and deployment integrated solutions. The company’s OnPremise licensed products are primarily sold through a traditional perpetual software license model; and the company’s OnPremise professional services are sold under project-based and multi-year managed services contracts. OnDemand Multichannel Cloud: Deliver a platform that provides enterprises with the ability to implement automatic customer service across inbound, outbound, and digital customer service channels in the cloud. The company’s OnDemand multichannel cloud leverages its speech, voice biometrics, text to speech and, and virtual assistant technologies, to implement intelligent, conversational self-service applications, including voice call steering and self-service, automated identification and verification, and account access, virtual chat, proactive SMS, messa
nuance communications inc
1 Wayside Road
Burlington, MA 01803
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