Nuance Communications, Inc. provides voice recognition solutions and natural language understanding technologies. Segments The company is organized into four segments: Healthcare, Mobile and Consumer, Enterprise, and Imaging. Healthcare segment This segment is a provider in clinical speech and clinical language understanding solutions. The company’s solutions and services improve the clinical documentation process - from capturing the complete patient record to improving clinical documentation and quality measures for reimbursement. The company supports clinical documentation workflows and electronic medical record (EMR) adoption through its offerings, including transcription services, dictation software for the EMR, diagnostics workflow, and mobile applications. In addition, the company continues to extend its hospital customer franchise into the automation and management of healthcare coding and billing processes to ensure appropriate reimbursement. Approximately 500,000 clinicians and 10,000 healthcare facilities worldwide leverage the company’s solutions to improve patient care and support the physician in clinical workflow and on various devices. The company’s principal solutions for the Healthcare segment include the following: Transcription Solutions: Enable physicians in larger and mid-sized healthcare enterprises to streamline clinical documentation with an on-demand, enterprise-wide medical transcription platform, and allow healthcare organizations to outsource transcription services. The company’s transcription solutions are generally offered as an on-demand model. Dragon Medical: Provide dictation software that empowers physicians to capture and document patient care in real-time on various devices and without disrupting existing workflows. This dictation software is generally sold under a traditional perpetual software license model, with accelerated transition to on-demand and term-licensing models. Clinical Document Improvement and Coding Solutions: Ensure patient health information is documented, coded, and evaluated to provide complete clinical documentation. These services and offerings assist organizations with regulatory compliance and coding efficiency to receive appropriate and timely reimbursement and improve quality reporting. The solutions are generally sold under a term-licensing model. Diagnostic Solutions: Allow radiologists to document, collaborate, and share medical images and reports, to optimize patient care. The solutions are generally sold under a traditional perpetual license model, with accelerated transition to term-licensing and on-demand models. The channels for distribution in the Healthcare segment utilize a direct sales force to address the market and a professional services organization that supports the implementation requirements of the healthcare industry. Direct distribution is supplemented by distributors and partnerships with various healthcare IT providers. The company’s Healthcare customers and partners include Cerner, Epic, McKesson, UPMC, Cleveland Clinic, Siemens, and the Mayo Clinic. Areas of expansion and focus for the company’s Healthcare segment include providing customers integration with its clinical documentation solutions; investing in its cloud-based products and operations; entering new and adjacent markets, such as ambulatory care; and expanding the company’s international capabilities. Mobile and Consumer segment This segment provides a portfolio of specialized virtual assistants and connected services built on voice recognition, text-to-speech, natural language understanding, dialog, and text input technologies. The company’s mobile platform includes embedded and cloud based technologies that work together through its hybrid (connected and embedded) architecture. The company’s principal solutions for the Mobile and Consumer segment include the following: Automotive Solutions: Provide car makers personalized, virtual assistants and connected services for connected cars. The company’s automotive solutions are generally sold as on-demand models that are typically priced on a per-unit basis for multi-year service
nuance communications inc
1 Wayside Road
Burlington, MA 01803
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