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Company Description

Contact Info

121 South 13th Street

Suite 100

Lincoln, NE 68508

United States

Phone: 402-458-2370


Nelnet, Inc. and its subsidiaries focus on delivering education-related products and services and student loan asset management in the United States. The company’s major businesses engage in student loan servicing, tuition payment processing and school information systems, and telecommunications. A major portion of the company's revenue is net interest income earned on a portfolio of federally insured student loans. The company also makes investments to further diversify the company both within and outside of its historical core education-related businesses, including but not limited to, investments in real estate and start-up ventures. Segments The company has four segments: Student Loan and Guaranty Servicing; Tuition Payment Processing and Campus Commerce; Asset Generation and Management; and Telecommunications. Student Loan and Guaranty Servicing segment The primary service offerings of this segment include servicing federally-owned student loans for the U.S. Department of Education (the ‘Department’); servicing the Federal Family Education Loan Program (the ‘FFEL Program’ or ‘FFELP’) loans; marketing, originating, and servicing private education loans; servicing and outsourcing services for FFELP guaranty agencies, including FFELP guaranty collection services; providing student loan servicing software and other information technology products and services; and providing outsourced services, including call center, processing, and marketing services. This segment is referred to as Nelnet Diversified Solutions. This segment focuses on student loan servicing, student loan servicing-related technology solutions, and outsourcing services for lenders, guaranty agencies, and other entities. This segment includes the brands, Nelnet Loan Servicing, Firstmark Services, Nelnet Guarantor Solutions, 5280 Solutions, CampusGuard, Proxi, and U-Fi. Servicing federally-owned student loans for the Department The company is one of four private sector companies (referred to as Title IV Additional Servicers) awarded a student loan servicing contract by the Department to provide additional servicing capacity for loans owned by the Department, with new loan volume allocated among the four servicers based on certain performance metrics established by the Department. These loans include Federal Direct Loan Program loans originated directly by the Department and FFEL Program loans purchased by the Department. The Department is the company's major customer, representing approximately 15 percent of the company's revenue in 2015. Servicing FFELP loans This segment provides for the servicing of the company's student loan portfolio and the portfolios of third parties. The loan servicing activities include loan conversion activities, application processing, borrower updates, customer service, payment processing, due diligence procedures, funds management reconciliations, and claim processing. These activities are performed internally for the company's portfolio, in addition to generating external fee revenue when performed for third-party clients. The company's student loan servicing division uses proprietary systems to manage the servicing process. These systems provide for automated compliance with most of the federal student loan regulations adopted under Title IV of the Higher Education Act of 1965, as amended (the ‘Higher Education Act’). The company serviced FFELP loans on behalf of 32 third-party servicing customers as of December 31, 2015. The company's FFELP servicing customers include national and regional banks, credit unions, and various state and non-profit secondary markets. The majority of the company's external FFELP loan servicing activities are performed under ‘life of loan’ contracts. Marketing, Originating, and Servicing Private Education Student Loans This segment conducts marketing, origination, and servicing activities for private education loans. Private education loans are loans to students or their families that are non-federal loans; as such, the loans are not issued or guaranteed by the federal government. These loans are used primarily to bridge the gap between the cost of higher


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