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Company Description

Contact Info

22 Zarchin Street

PO Box 690

Ra’anana, 43107


Phone: 972 9 775 3030

Fax: 972 9 775 3222

NICE-Systems Ltd. provides software solutions that enable organizations to better operationalize Big Data. The company’s solutions are used by various organizations in approximately 150 countries, including 75 of the Fortune 100 companies. Strategy The company’s strategy is to be a global leader in enabling large organizations to operationalize Big Data and take the next-best-action by understanding people and leveraging its technologies for real-time and offline analytics of structured and unstructured data. The key elements of the company’s strategy include continuing to provide solutions that are leaders in their respective markets; maximizing the synergies across its businesses; offering its solutions in an enterprise software model; expanding its business offering with software as a service (SaaS) and hosting; continuing to provide cross-channel analytics solutions; continuing to invest in bringing comprehensive solutions to its existing customers; and continuing to invest in internal innovation and development while pursuing acquisitions. Segments The company operates in three segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. CUSTOMER INTERACTIONS BUSINESS This segment provides Customer Interactions Solutions. Its portfolio of solutions helps various organizations, across the world, to transform the way they interact with their customers. The company’s customers span multiple industries, such as banking, communications, health care, outsourcing, insurance, travel and utilities. Customer Interactions business serves customer-facing organizations within Business-to-Consumer enterprises across many verticals, including financial services, telecommunications, travel and healthcare. Compliance and Risk Compliance Recording proactively captures and retains all customer interactions across multiple touch points to help ensure compliance with government regulations, such as Dodd-Frank, SEC 17a-4, HIPAA, SOX, PCI-DSS, FSA and MIPPA, and internal policies, as well as resolve disputes, perform investigations, and verify sales. Proactive Compliance for Consumer Protection is a solution. Contact Center Fraud Prevention utilizes voice biometrics and real-time decisioning and guidance engines, along with Interaction Analytics and the NICE Actimize Risk Case Manager, to identify fraudsters by their voice patterns, uncover social engineering tactics, assess call risk, guide agents to appropriately handle high-risk interactions, and open and manage an investigation ticket. Real-time Authentication, utilizes a NICE patent-pending innovation that utilizes voice biometrics for authenticating customers in real time with no customer effort. Trading Floor Compliance Solutions enable organizations to capture, monitor, and analyze interactions and transactions in real time to proactively minimize risks, detect potential regulatory breaches, counter fraudulent activities, and improve investigative capabilities. These solutions deliver comprehensive, integrated capabilities to manage the complex, ongoing, high-risk exchange of interactions and transactions between traders, firms, and their counterparties. Essential Compliance is a set of solutions that enable trading floors to record and store transactions and interactions in any media, and flexibly and manage and access archived material on demand. Essential Compliance helps financial and energy trading firms ensure compliance with the strict recordkeeping requirements of regulatory environment. The solutions include NICE Trading Recording, NICE Distributed Recording, NICE Trader Replay, and NICE Trading Replay Authorization. Proactive Compliance for Trading Floors utilizes compliance recording and interaction analytics to monitor trading activity across trading turrets, fixed and mobile phones, email, text and instant messaging, chat and social media. It automatically detects risks and enables compliance officers to see emerging trends. It offers tools to support investigation on mass structured and unstructured media, and to reconstruct the chain of events related to a trade. Operational


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