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Company Description

Contact Info

2955 Campus Drive

Suite 100

San Mateo, CA 94403

United States

Phone: 650-627-1000

Fax: 650-627-1001

NetSuite Inc. provides cloud-based financials/enterprise resource planning (ERP) and omnichannel commerce software suites. In addition to financials/ERP and omnichannel commerce software suites, the company offers a suite of applications, including financial management, customer relationship management (CRM), ecommerce and retail management, professional services automation (PSA) and human capital management (HCM) that enable companies to manage most of their core business operations in a single integrated suite. The company delivers its suite over the Internet as a subscription service using the software-as-a-service (SaaS) model. The company also offers customer support and professional services related to the support and implementation of its suite of applications. Offerings The company’s major offering is NetSuite, which is designed to provide the core business management capabilities that majority of its customers require. NetSuite, OneWorld, and NetSuite CRM+ are designed for use by various types of businesses. NetSuite OpenAir (OpenAir) is designed for use primarily by professional services businesses. In addition, it offers industry-specific configurations for use by wholesale/distribution, manufacturing, retail, nonprofit, services and software companies. The company also sells additional cloud-based application modules that customers could purchase to obtain additional functionality required for their specific business needs. NetSuite: NetSuite, which is targeted at medium-sized businesses and divisions of large companies, provides a single platform for financials/ERP, CRM, PSA, and ecommerce capabilities. It contains a range of features that enables users to do their individual jobs effectively. In addition, NetSuite could automate processes across departments. NetSuite OneWorld: OneWorld is targeted at global businesses and divisions of large companies operating in multinational and multi-subsidiary environments. OneWorld allows users to utilize the company’s single platform for financials/ERP, CRM, PSA, and ecommerce capabilities in multi-currency environments across multiple subsidiaries and legal entities. OneWorld provides the ability to manage multiple companies or legal entities, with different currencies, taxation rules, and reporting requirements, within a single NetSuite account. OneWorld has global CRM capabilities that allow for management of multi-currency quotas, forecasts, commission payments, sales tax calculations and real-time reporting for everyone in a global sales organization from the local sales representative, to the regional vice president to the head of worldwide sales. Additionally, growing companies employ multiple sales channels for their global sales operations so OneWorld allows for automation of common sales channels employed internationally, including direct sales, distribution partner networks, and ecommerce. Marketing and customer support operations could also be managed globally using OneWorld so processes, such as lead routing and trouble ticket assignment could be handled across regions or in-country, with global customer visibility and real-time measurement of marketing and service operational performance. NetSuite CRM+: NetSuite CRM+ is targeted at a range of companies, including companies larger than the company’s traditional medium-sized business customers. Medium-sized businesses might use NetSuite CRM+ as an entry point into the entire suite, while larger enterprises implement it as an alternative to more limited CRM offerings. This application provides traditional sales force automation, marketing automation, customer support, and service management functionality. NetSuite CRM+ contrasts with competitive CRM products by also incorporating order management and various other financials/ERP and ecommerce capabilities without requiring additional integration. This provides users with a real-time view of customer interactions than could be provided by traditional, stand-alone CRM products, whether on-premise or on-demand. NetSuite CRM+ also offers incentive management, project tracking, Website hosting and analytics, and partner relationship management.


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