MSC Industrial Direct Co., Inc., together with its subsidiaries, markets and distributes a range of metalworking and maintenance, repair and operations (MRO) products to customers throughout North America. Products The company offers approximately 850,000 stock-keeping units (SKUs) through its master catalogs, weekly, monthly and quarterly specialty and promotional catalogs, brochures and its Websites, mscdirect.com and use-enco.com. Its products represent a range of MRO products that include cutting tools; measuring instruments; tooling components; metalworking products; fasteners; flat stock; raw materials; abrasives; machinery hand and power tools; safety and janitorial supplies; plumbing supplies; materials handling products; power transmission components; and electrical supplies. The company operates primarily in the United States, with customers in all 50 states, through a network of 12 customer fulfillment centers (8 customer fulfillment centers are located within the United States, 1 is located in the United Kingdom (the U.K.), and 3 are located in Canada) and 103 branch offices (101 branches are located within the United States, 1 is located in the U.K. and the other is located in Mexico). The company’s primary customer fulfillment centers are located in or near Harrisburg, Pennsylvania; Atlanta, Georgia; Elkhart, Indiana; Reno, Nevada; and Columbus, Ohio. In addition, the company operates seven smaller customer fulfillment centers in or near Hanover Park, Illinois; Dallas, Texas; Shelbyville, Kentucky (repackaging and replenishment center); Wednesbury, the United Kingdom; Edmonton, Canada; Beamsville, Canada; and Moncton, Canada. Business Strategy The company’s business strategy is to reduce its customers’ total cost for obtaining, using, and maintaining their MRO supplies with superior customer service and value-added offerings. The company’s strategy includes the following main elements: providing a suite of inventory management solutions, services and skills to reduce the total cost of procuring, using and disposing of inventory; providing a selection of in-stock products, including national industry brands and brands exclusive to the company; providing prompt response, same-day shipping, and next-day delivery; delivering superior, ‘one call does it all’ customer service and technical support; providing a unique, specialized technical process to optimize its customers’ tooling usage; using advanced technologies to reduce procurement costs; and offering competitive pricing that reflects its value offering. Sales and Marketing The company markets to small, medium and large companies in a range of sectors, including durable and non-durable goods manufacturing, education, government and health care. Customers The company’s customers include a range of purchasers of industrial supply products, from individual machine shops to Fortune 1000 companies, to government agencies, such as the General Services Administration (GSA) and the Department of Defense. The company has approximately 364,000 active customers. Its federal government customers include large and small military bases, veterans’ hospitals, federal correctional facilities, the United States Postal Service, and the Department of Defense. History MSC Industrial Direct Co., Inc. was founded in 1941.
msc industrial direct co-a
75 Maxess Road
Melville, NY 11747
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To contact MSC INDUSTRIAL DIRECT CO-A, please visit www.mscdirect.com. Company data is provided by Capital IQ. Please use this form to report any data issues.