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Company Description

Contact Info

1303 East Algonquin Road

Schaumburg, IL 60196

United States

Phone: 847-576-5000

Fax:

Motorola Solutions, Inc. provides mission-critical communication infrastructure, devices, accessories, software, and services worldwide. Segments The company operates through two segments, Products and Services. Products This segment offers a portfolio of infrastructure, devices, accessories, and software. The primary customers of this segment are government, public safety and first-responder agencies; municipalities; and commercial and industrial customers who operate private communications networks and manage a mobile workforce. This segment has the following two principal product lines: Devices: Devices includes two-way portable radios and vehicle-mounted radios; accessories, such as speaker microphones, batteries, earpieces, headsets, carry cases, and cables; and software features and upgrades. Systems: Systems includes the radio network core and central processing software; base stations; consoles; repeaters; and software applications and features. Services This segment provides a set of service offerings for government, public safety, and commercial communication networks. This segment has the following principal product lines: Integration Services: Integration Services includes the implementation, optimization, and integration of systems, devices, software, and applications. Lifecycle Support Services: Lifecycle Support Services includes software and hardware maintenance, security patches and upgrades, call center support, network monitoring, and repair services. Managed Services: Managed Services includes the management and operation of the company’s customers’ systems and/or devices on their behalf at defined service levels. Managed Services includes the company acting as either a hosted or mobile virtual network operator or the management of end-user customers on the company owned system. Smart Public Safety Solutions: Smart Public Safety Solutions includes servicing the company’s customers’ ‘Command & Control’ centers with both software and hardware solutions. These solutions support video monitoring, data analytics, and content management with the objective of enabling smart policing. Integrated Digital Enhanced Network (iDEN) Services: iDEN is the company's proprietary push-to-talk technology. iDEN services consists primarily of hardware and software maintenance services for the company’s legacy iDEN customers. Customers and Distribution The company’s sales model includes both direct sales by its in-house sales force, which tends to focus on its major accounts, and sales through its channel partner program. The company’s trained channel partners include independent dealers, distributors, and independent software vendors worldwide. The dealers and distributors each have their own sales organizations that complement and extend the reach of its sales force. The independent software vendors offer customized applications that meet specific needs in the verticals that the company serves. The company’s major customer, the U.S. federal government (through multiple contracts with its various branches and agencies, including the armed services), represented approximately 8% of its consolidated net sales in 2014. Dispositions In October 2014, the company completed the sale of certain assets and liabilities of the Enterprise business to Zebra Technologies Corporation. Strategy The company’s strategy is to partner with its customers to enable them to deliver reliable services through its innovative products and best-in-class services. It has a history of delivering these products and services by focusing on various areas, such as building technology that is second nature to the mission-critical user; building technology that improves productivity and safety; driving innovation and thought leadership; ensuring security and resiliency; providing ongoing support for customer investments; and delivering complete solutions, including infrastructure, devices, system software and applications, and services to solve complex communication needs. The company has approximately 12,000 systems deployed in approximately 180 countries worldwide. In addition to focused research and development efforts on existing technologies, the company’s strategy for long-term growth and the evolution of its business includes the development of next-generation public safety solutions, including public safety LTE systems and devices; Smart Public Safety Solutions, including critical command center applications that incorporate voice, data, and video; and new product introductions for expansion into core-adjacent markets and geographic regions. The company’s strategy includes leveraging its products and services for markets outside of the public safety and commercial markets that the company serves. Research and Development The company’s research and development expenditures were $681 million in 2014. Intellectual Property Matters The company has a U.S. and international portfolio of patents relating to its products, systems, and technologies, including research developments in radio frequency technology and circuits, wireless network technologies, over-the-air protocols, and mission critical two-way radio communications. It has filed patent applications with the U.S. Patent and Trademark Office, as well as with foreign patent offices. As of December 31, 2014, the company owned approximately 4,300 patents in the U.S. and in foreign countries. It had approximately 1,200 U.S. and foreign patent applications pending. Foreign patents and patent applications are primarily counterparts of its U.S. patents. During 2014, the company was granted approximately 450 patents in the U.S. and in foreign countries. History The company was founded in 1928. It was formerly known as Motorola, Inc. and changed its name to Motorola Solutions, Inc. in 2011.

 

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