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New York
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Company Description

Contact Info

One Lexmark Centre Drive

740 West New Circle Road

Lexington, KY 40550

United States

Phone: 859-232-2000


MX610, MX710, MX810, and MX910 Series MFPs, which deliver fast scanning and print and copy speeds ranging from 35 ppm to 70 ppm. ISS also continues to offer the A3-capable X860 Series. ISS also continues to offer the MX6500e, a modular scanner option, which transforms selected Lexmark A4 printers into fully featured multifunction devices. Inkjet MFPs and AIOs The company would continue to provide service, support, and aftermarket supplies for its inkjet installed base. Dot Matrix Products ISS continues to market various dot matrix printer models for customers who print multipart forms. Supplies and Service Parts ISS designs, manufactures and distributes various cartridges, service parts and other supplies for use in its installed base of laser, inkjet and dot matrix printers. The ISS supplies business is directly linked to the ability to increase the installed base of ISS laser products or the usage rate of those products. MPS and Customer Support Services ISS, both directly and through business partners, offers a range of services covering its line of printing products and technology solutions, including maintenance, consulting, systems integration and MPS offerings to provide an output solution. Lexmark Global Services provide customers with an assessment of their current environment and then a recommendation and implementation plan for the future state. Upon implementation, the company provides management and optimization of their output environment and document related workflow/business processes. MPS allows organizations to outsource fleet management, technical support, supplies replenishment, maintenance activities and other services. ISS, through its MPS offerings, gives customers control of their printing environment. These services include asset lifecycle management; implementation and decommissioning services; proactive consumables management; remote device monitoring and management; and business process optimization that include industry specific and back office solutions. Lexmark Customer Support Services includes authorized maintenance and repair, technical support, warranty support and parts operations. From basic service coverage to support, the company offers a range of plans to meet the specific demands of the customer’s output environment and reduce costly downtime. Marketing and Distribution ISS employs large-account sales and marketing teams whose mission is to generate demand for its business printing solutions and services, primarily among large corporations, small and medium businesses, as well as the public sector. These sales and marketing teams primarily focus on industries, such as financial services, retail, manufacturing, education, government and health care, as well as in conjunction with ISS’ development and manufacturing teams, are able to customize printing solutions to meet customer needs for printing electronic forms, media handling, duplex printing, intelligent capture and other document workflow solutions. ISS distributes and fulfills its products to business customers primarily through its distributor and reseller network. The ISS distributor and reseller network includes IT resellers, direct marketing resellers, and copier dealers. ISS’ international sales and marketing activities for business customers are organized to meet the needs of the local jurisdictions and the size of their markets. Operations in Europe, the Middle East and Africa; North America; Latin America; and the Asia Pacific focus on large-account and small and medium business demand generation with orders primarily filled through distributors and resellers. Most of ISS’ laser supplies products sold commercially in 2015 were sold through the ISS network of the company-authorized supplies distributors and resellers, who sell directly to end-users, or to independent office supply dealers. Inkjet supplies are primarily sold through large office superstores, discount store chains, distributors, online, wholesale clubs, and consumer electronics stores. ISS also sells its products through various alliances and original equipment manufacturer arrangements. Seasonality ISS expe


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