LogMeIn, Inc. provides a portfolio of cloud-based service offerings, which make it possible for people and businesses to connect to their workplace, colleagues and customers. The company’s services are focused on high growth markets, such as identity and access management, collaboration and the Internet of Things; and are delivered through the cloud as hosted services, commonly called software-as-a-service. Services The company’s core cloud-based services could generally be categorized into four business lines based on customer needs and respective use cases: Collaboration The company’s collaboration services are designed to interact with and access the computers, devices, data and people that make up their digital world. These individual services are as follows: join.me, join.me pro and join.me enterprise are the company’s free and premium browser-based online meeting and screen sharing services that give users the ability to host an online meeting with other people. These services could be initiated through a visit to the http://join.me Website, through a small downloadable desktop application or through mobile applications. The free version of join.me provides users with access to basic online meeting and collaboration tools, such as file sharing, use of a VoIP conference line, video conferencing, mobile whiteboards, remote control and in-meeting chat. Users who upgrade to join.me pro receive access to additional key features, such as presenter swap, a scheduling tool, Google Calendar and Microsoft Outlook plugins, the ability to record and recap meetings, on-screen annotation tools and detailed session reporting. Users and businesses who upgrade to join.me enterprise receive additional account management, policy control and provisioning capabilities, as well as Salesforce.com integration. LogMeIn Pro is the company’s remote access service that provides secure access to a remote computer or other Internet-enabled device from any other Internet connected computer, as well as most smartphones and tablets. Once a LogMeIn Pro host is installed on a device, a user could access that device’s desktop, files, applications and network resources remotely from their other Internet-enabled devices. LogMeIn Pro could be deployed and installed without the need for IT expertise. Users typically engage in a free trial prior to purchase. Service and Support The company’s service and support products are used by external customer service and support organizations, online retail and Web-based businesses, as well as IT outsourcers and internal IT departments to deliver online, cloud-based service and support to customers and their Internet-enabled devices. These services are as follows: LogMeIn Rescue, Rescue Lens and LogMeIn Rescue+Mobile are the company’s Web-based remote support and customer care services, which are used by helpdesk professionals to provide remote support through the Internet, without the need of pre-installed software. Using LogMeIn Rescue, support and service professionals could communicate with end users through an Internet chat window while diagnosing and repairing computer problems. LogMeIn Rescue+Mobile is an add-on of LogMeIn Rescue’s Web-based remote support service that allows call center technicians and IT professionals to remotely access and support iOS, Android and Blackberry smartphones and tablets. Technicians could send a text message directing users to download a small software application onto their mobile device, which once installed, allows the technician to remotely access, control and troubleshoot the phone or tablet. BoldChat is the company’s Web-based live chat service that helps customer service staff, ranging from sales to pre-and-post sale support, to directly engage and provide assistance to visitors to their organization’s Website. Key features include real-time visitor monitoring, co-browsing, detailed reporting on chat activity and its overall effectiveness, the ability to define rules that automatically trigger the initiation of a chat window, the ability to route and distribute chats to improve efficiency and the ability to monitor and manage customer con
logmein inc (LOGM:NASDAQ GS)
320 Summer Street
Boston, MA 02210
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