ces to carriers, Internet service providers (ISPs) and mobile operators. The company’s business services are designed to meet the specific demands of its business customers with a range of services. These services fall into five categories: VoIP and circuit-switch telephony, hosted private branch exchange solutions and conferencing options; data services for Internet access, virtual private networks Ethernet transport and high capacity point-to-point services; video programming packages and select channel lineups for targeted industries; wireless services for mobile voice and data, as well as WiFi networks; and value added services, including Webhosting, managed security systems and storage and cloud enabled software. Technology In almost all of its markets, its video, broadband Internet and fixed-line telephony services are transmitted over a hybrid fiber coaxial cable network. Supply Sources For its video services, the company licenses almost all of its programming and on-demand offerings from broadcast and cable programming networks, as well as DTH content providers. The company enters into long-term programming licenses with volume discounts and marketing support. The company purchases each type of customer premise equipment from different suppliers with at least two or more suppliers for its high-volume products. Customer premise equipment includes set-top boxes, modems, CI+ modules, DVRs, tuners and similar devices. For each type of equipment, the company retains specialists to provide customer support. For its broadband services, the company uses various suppliers for its network equipment and the various services the company offer. Similarly, the company uses various suppliers for mobile handsets to offer customers in its operations with mobile services. The company licenses software products, including email and security software, and content, such as news feeds, from various suppliers for its Internet services. For its TiVo service in the U.K., the company has a partnership arrangement where TiVo is the exclusive provider of the user interface software for its next generation set-top boxes, which provide converged television and broadband Internet capabilities, and the company is the exclusive distributor of the TiVo services and technology in the U.K. For its fixed-line telephony services, the company licenses software products, such as voicemail, text messaging and caller ID, from various suppliers. Operations Country-specific information with respect to the broadband communications and DTH services of the company’s subsidiaries is as follows: The United Kingdom and Ireland: The European Operations Division operates a cable network in the U.K. under the Virgin Media brand, and cable and MMDS networks in Ireland under the UPC brand (UPC Ireland). Both Virgin Media’s and UPC Ireland’s video services include a range of digital interactive services, including VoD, and a range of premium subscription-based and pay-per-view services. U.K. Virgin Media offers triple-play services consisting of video, Internet and fixed-line telephony in parts of various metropolitan areas in England, Wales, Scotland and northern Ireland. Virgin Media also offers quadruple-play services that include mobile voice and data services as an MVNO through an arrangement with a mobile communications provider. As a complement to its broadband services, Virgin Media offers a comprehensive Internet streaming video service, Virgin TV Anywhere that allows its video customers to stream up to 103 real-time video channels and watch VoD content anywhere in the U.K. where they have a broadband connection. In addition, Virgin Media offers the multimedia home gateway TiVo to its digital video customers. Customers can record up to three programs simultaneously when watching an existing recording. TiVo customers can also access real-time television channels and manage their TiVo box with a laptop, smartphone or tablet. When in the home, these devices also act as a remote control for TiVo. The company also offers a TiVo app for the Netflix video service that allows up to five individual profiles on a single account.
liberty global plc-a (LBTYA:NASDAQ GS)
38 Hans Crescent
London, SW1X 0LZ
Phone: 44 20 7190 6449
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