Royal KPN N.V., through its subsidiaries, provides telecommunications, and information, communication, and technology (ICT) services in The Netherlands. The company’s subsidiary, Getronics operates a ICT services company with a position in the Benelux, offering end-to-end solutions in infrastructure and network-related IT. In Germany and Belgium, KPN has mobile operations through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an IP-based infrastructure in international wholesale through iBasis. As of December 31, 2008 KPN served approximately 31 million customers in wireless services, approximately 5 million customers in wireline voice, approximately 2.5 million customers in broadband internet, approximately 0.8 million customers in TV and approximately 3,000 business customers of Getronics. KPN’s organization in The Netherlands consists of five segments; Consumer, Business, Getronics, Wholesale & Operations and Other activities including IT The Netherlands. Services and products Infrastructure Services The company’s voice wireline, offers fixed-line telephony access services over analog lines (PSTN), digital lines (ISDN) and over IP-based connectivity (VoIP). Additional online services such as product or tariff plan advice have been implemented. Its wireless services, offer a range of mobile communications solutions. Under the KPN brand mobile voice, data and internet services are provided. Customers are especially interested in wireless e-mail solutions (BlackBerry, Windows Mobile) and in Mobile Internet Cards. The company’s data/Network services offer a range of data communication services from traditional data services such as leased lines and broadband transmission services, to networks services as IP-VPN, Ethernet VPN and Internet Access Services. ICT Services Enterprise Communications Solutions: The company designs, delivers, integrates, services and manages unified, voice and data communication solutions at customer premises, such as PBX and Local Area Networks. KPN provides outsourcing solutions for all or part of the telecommunications operations and infrastructure of companies, focusing on the integration of fixed, mobile and data communication. Software Online: The company offers a range of online application services for small and medium enterprises. Software Online enables companies to access software and content via the Internet. The applications are hosted in a secure KPN cybercenters, relieving companies from the installation and management of applications on servers at their premises. Application Management Systems: The company offers a range of ICT services from relatively basic housing services to business continuity and SAP hosting services. Corporate Solutions: Corporate Solutions provides a portfolio of integrated ICT and outsourcing services to customers in The Netherlands. In 2008, Corporate Solutions further transformed from a telecommunications provider to an ICT solutions provider. Managed services are delivered up to fully outsourced solutions for integrated data, voice and mobile as well as workspace management. Competition: The main competitors of KPN in the wireless business market are Vodafone and T-Mobile. Competitors in the data communications services market include BT Global Services, MCI, IBM, Colt, Essent, Tele2/Versatel The Netherlands, Global Switch, TNF Network Factory and BBNed. In the ICT Services, main competition comes from Imtech and Dimension Data. The company also competes with BT Global Services, Verizon, Orange Business, AT&T and Colt (international managed data networks), Vodafone (international mobile phone services), Imtech and Dimension Data (managed ICT services). Getronics Getronics focuses on providing managed ICT services. Getronics builds on its workspace management proposition supported by data center, hosting, connectivity and software as a service. In the Benelux Getronics establishes itself as a separate brand for consulting. Getronics focuses on national and international clients. As of January 1, 2009 several units from within KPN were integrated into the ‘new’ Getronics.
koninklijke kpn nv
The Hague, 2516 CK
Phone: 31 70 343 4343
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