g behind the supports. A longwall face might range up to 400 meters in length. Road Headers: Crawler mounted road headers cut material using carbide-tipped bits on a boom mounted cutting head. Once cut, the material is gathered using a loading device, usually involving a conveyor. Roof Bolters: Roof bolters are drills used to bore holes in the mine roof and to insert long metal bolts into the holes to reinforce the mine roof. Roof bolters are available track mounted, wheel mounted, machine mounted or mounted to devices that operate on longwalls. Shuttle Cars: Shuttle cars, a type of rubber-tired haulage vehicle, are electric-powered using an umbilical cable. Their purpose is to transport material from continuous miners to the feeder breaker where chain conveyors in the shuttle cars unload the material. Some models of shuttle cars could carry up to 30 metric tons of mined material. Life Cycle Management: The company offers life cycle management programs for both underground and surface applications. These programs help its customers to optimize the productivity use of its equipment over the life of the equipment. Each life cycle management program is specifically designed for a particular customer’s application of the company’s equipment. Under each program, the company provides products and services to support the equipment during its operating life cycle. The company’s life cycle management arrangements include cost per ton, component exchange programs and parts contracts. In addition to life cycle management support, the company’s Underground segment provides equipment assemblies, service, repairs, rebuilds, parts, consumables, enhancement kits and training to customers worldwide. Project Management: The company’s project management services provide a single point of contact for its set of services, from contract origination to operational completion. Smart Services: The company’s Smart Services support offering gathers relevant information real time and uses this information to deliver services that are preemptive and predictive. The services include equipment monitoring, predictive diagnostics, service training support and parts management. Distribution Arrangements The company sells its products and services directly to its customers through a global network of sales and marketing personnel. The company’s direct customer service and support infrastructure provide customers with parts, exchange components, repairs, rebuilds, whole machine exchanges and services. The company has a distribution and authorized service provider agreement with J.H. Fletcher & Co. that gives the company the right to market, sell, and service all Fletcher products to coal mines, as well as hard rock and industrial mineral mines that use its cutting products. This agreement covers all locations worldwide with the exception of North America, Australia, and Norway, where Fletcher directly markets, sells, and services its products, and coal mines in Poland where the company’s rights are not exclusive. The company has an OEM supply agreement and a distribution agreement with Doosan Holdings Europe Limited. Under the OEM supply agreement, there are purchasing and supply obligations for Montabert products with Doosan entities in the United States, the United Kingdom, India, Benelux, Europe, China, Korea and France. Under the distribution agreement, certain distribution rights for Montabert products are provided to Doosan entities in the United States, South Africa, the United Kingdom, India, Germany, and Australia. Both agreements have a term of five years. Surface segment This segment produces electric mining shovels, blasthole drills, walking draglines, and wheel loaders for open-pit mining operations. The company has sales offices in India, Mexico, Russia, and the United Kingdom. The company’s products are used in the mining and processing of coal, copper, iron ore, oil sands, gold and other minerals and ores. The company also provides logistics and a range of life cycle management service support for its customers through a global network of located service centers within major mining regions. In some mark
joy global inc
(JO3:German Stock Exchange)
100 East Wisconsin Avenue
Milwaukee, WI 53202
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