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Company Description

Contact Info

8 Hasadnaot Street

Herzliya, 46728


Phone: 972 9 952 5900


Jacada Ltd. engages in the development, marketing, and support of mobile customer service, visual IVR, customer experience management, and process optimization solutions that automate customer service processes. Products and Technology Jacada WorkSpace Agent Desktop: Jacada WorkSpace Agent Desktop is a built for purpose solution that unifies customer interaction tools and provides a single access point to all the mission-critical applications required by the customer service representatives to effectively complete a customer interaction. Jacada WorkSpace Agent Desktop delivers a range of capabilities that enable companies to freely implement optimal contact center processes and maximize customer service representative productivity. Jacada WorkSpace Agent Desktop eliminates the inefficiency of a desktop maze by providing an agent with a single interface to access the multitude of disparate systems and resources needed to effectively perform his or her job. In addition, by using dynamic, role-based desktop controls, Jacada WorkSpace Agent Desktop enables companies to transform product-specific or function-specific agents to ‘universal’ agents, maximizing agent productivity and reducing operational costs. Jacada Visual IVR: Jacada Visual IVR enables end users to engage in a mobile self-service session through smart phones, tablets or other smart devises which visually maps out the steps of the customer service interaction. This visual interaction, or Visual IVR, has full support for data entry and sophisticated self-service capabilities, including being able to proactively mine knowledge bases for information and retrieve or update customer information in real time. Jacada Visual IVR connects the customer’s self-serve interaction directly with a company’s underlying line of business applications to solve their problem. Jacada Advisor: Jacada Advisor helps call centers improve customer service by providing real-time agent guidance, simplifying applications and automating redundant or repetitive tasks. Jacada Integration and Automation (JIA): Jacada Integration and Automation (formerly Jacada WinFuse) is a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing anything in the existing application. Jacada Integration and Automation Web service-enables Windows client/server or Web-based applications. Without changing anything in the original application, and without needing to access the source code, Jacada Integration and Automation enables organizations to automate interactions with their applications and ‘drive’ the system as a user would, navigating a series of Windows forms or Web pages, and inserting or retrieving data as required. By service-enabling any Windows-based or Web-based application, Jacada Integration and Automation provides for the rapid adoption of service-oriented architectures (SOA), enabling IT to rapidly deliver new functionality. Jacada Agent Scripting: Jacada Agent Scripting (formerly Jacada Interaction Manager) guides the customer service agent through an optimized interaction with the customer. Jacada Agent Scripting deploys in conjunction with Jacada WorkSpace ensuring cooperation between the customer interaction workflow and the multiple business systems controlled by Jacada WorkSpace. Jacada Workflow: Jacada Workflow creates industry standard business process management (BPM) workflows that ensure that work items in the contact center that require interaction from another person or special handling are routed, tracked, assigned, and responded to in an organized and monitored manner. Jacada HostFuse: Jacada HostFuse (formerly Jacada Integrator) is a software solution for integrating core host-centric business systems, including the data and processes in those systems, with multiple packaged applications, frameworks and client environments. Jacada Interface Server: Jacada Interface Server generates graphical user interfaces for mainframe and midrange software applications without requiring any change to the host applications. The company’s


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