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Last $4.85 USD
Change Today 0.00 / 0.00%
Volume 0.0
JCDAF On Other Exchanges
As of 8:09 PM 06/30/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

11 Shenkar Street

PO Box 12175

Herzliya, 46725


Phone: 972 9 952 5900


Jacada Ltd. engages in the development, marketing, and support of customer experience management and process optimization solutions that simplify and automate customer service processes. Products and Technology Jacada WorkSpace Agent Desktop Jacada WorkSpace Agent Desktop is a built for purpose solution that unifies customer interaction tools and provides a single access point to all the mission-critical applications required by the customer service representatives to complete a customer interaction. Jacada WorkSpace Agent Desktop delivers a range of capabilities that enable companies to implement optimal contact center processes and improve customer service representative productivity. Jacada WorkSpace Agent Desktop eliminates the inefficiency of a desktop maze by providing an agent with a single interface to access the multitude of disparate systems and resources needed to perform his or her job. In addition, by using role-based desktop controls, Jacada WorkSpace Agent Desktop enables companies to transform product-specific or function-specific agents to ‘universal’ agents, maximizing agent productivity. Jacada Visual IVR Jacada Visual IVR enables end users to engage in a mobile self-service session through smart phones, tablets, or other smart devises, which visually maps out the steps of the customer service interaction. This visual interaction, or Visual IVR, has full support for data entry and self-service capabilities, including being able to mine knowledge bases for information and retrieve or update customer information in real time. Jacada Advisor Jacada Advisor helps call centers improve customer service by providing real-time agent guidance, simplifying applications, and automating redundant or repetitive tasks. Jacada Advisor works by capturing processes performed on an application and then automating all or parts of the process. Jacada Integration and Automation Jacada Integration and Automation is a non-invasive integration solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing anything in the existing application. Jacada Integration and Automation enables organizations to leverage their existing Windows client/server and Web-based applications to automate business processes, and integrate and transfer data from one application to another. Jacada Integration and Automation could work with various graphic user interface technologies (Web and Windows based), which enables it to automate various Windows/Web applications. Jacada Agent Scripting Jacada Agent Scripting guides the customer service agent through an optimized interaction with the customer. A typical contact center interaction contains elements of ‘guidance language’ presented to the agent as a practice suggestion regarding how to answer the customer’s inquiry, mandatory language that must be read for compliance reasons, business rules to determine what the agent might offer or do next, and workflow between these steps to ensure that all necessary information is gathered and presented to the customer. Jacada Workflow Jacada Workflow creates industry standard business process management workflows that ensure that work items in the contact center that require interaction from another person or special handling are routed, tracked, assigned, and responded to in an organized and monitored manner. Jacada HostFuse Jacada HostFuse is a software solution for integrating core host-centric business systems, including the data and processes in those systems, with multiple packaged applications, frameworks, and client environments. Users of Jacada HostFuse enjoy the benefits of online, real-time integration with back-office applications without rewriting any of their existing systems. Jacada Interface Server Jacada Interface Server generates graphical user interfaces for mainframe and midrange software applications without requiring any change to the host applications. By generating Java or HTML graphical interfaces, Jacada Interface Server enables the company’s customers to extend their host-centric applications a

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