Interactive Intelligence Group, Inc. provides software and cloud services for customer engagement, communications and collaboration worldwide. The company offers three types of products, such as on-premises software; a single-tenant cloud service; and a multi-tenant cloud service. The company’s offerings are used across various vertical industries, including accounts receivable management, banking, government, healthcare, insurance, manufacturing, outsourcing, utilities and retail, among others. The company continues to invest in the development of both its on-premises and cloud offerings, with particular emphasis on its latest cloud services delivered by its PureCloud Platform. This cloud platform is designed as a set of components that work independently of each other to deliver coordinated services (a ‘microservices architecture’). The PureCloud Platform leverages Amazon Web Services (AWS) and has a set of features capable of delivering cloud services for organizations of all types and sizes. The first PureCloud services were released in North America in March 2015. Subsequent releases were made available in 2015 in Australia, New Zealand and throughout Europe. Approximately 6,000 customers worldwide have deployed the company’s products. The company sells its products directly to customers and through a channel of approximately 400 partners worldwide. The company’s on-premises and single-tenant cloud products are available in 24 languages and deployed in approximately 125 countries. Product Offerings The company offers software and cloud services for customer engagement, communications and collaboration designed to help businesses of all types and sizes improve the services they offer their customers and increase productivity. Customer Engagement Products Interactive Intelligence PureCloud Engage (PureCloud Engage) is an omnichannel customer engagement cloud service designed for contact centers of all sizes. Key differentiators of PureCloud Engage and other PureCloud offerings comprise: Microservice Architecture: The company’s PureCloud Platform is designed as a set of independently load-balanced microservices running on top of AWS, and provides organizations immediate and continuous delivery of functionality and security. Remote Survivability: PureCloud Edge, an optional cloud service, provides private branch exchange (PBX) and other call functionality even when the Internet goes down, as voice traffic stays on the customer’s network, giving organizations remote survivability across locations for added security. Secure Integration: The PureCloud Bridge is an optional cloud service that uses encrypted connections, pre-built plug-ins for HR, customer relationship management (CRM), and other systems and single sign-on capabilities to give organizations a controlled, secure way to integrate with the PureCloud Platform for simplified administration and an improved customer experience. Rapid Deployment: Point and click feature selection, user-friendly policy managers, easy sign-up and simple telecommunications connectivity and IT integration enable organizations to get up and running for a faster return on investment. Flexible Subscription Terms: Offering month-to-month or annual contracts allow customers to adjust contract terms to fit their business needs. Enterprise-grade Security: Encrypted voice traffic between the cloud and customer site, as well as within the cloud, continuous automated intrusion detection, periodic third-party-administered intrusion certifications and multiple voice traffic storage options provide security for both internal and external communications. Range of Functionality: Enterprise collaboration, business communications and customer engagement functionality, plus built-in speech recognition, recording, quality monitoring, workforce management and content management, with no third-party license fees, provide lower subscription fees, simplified administration, greater ease-of-use and an improved customer experience. Interactive Intelligence Communications as a Service (CaaS) is a single-tenant, all-in-one omnichannel customer engagement cloud service d
interactive intelligence gro
7601 Interactive Way
Indianapolis, IN 46278
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