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Last $26.12 USD
Change Today -0.23 / -0.87%
Volume 5.0K
ININ On Other Exchanges
As of 10:38 AM 02/11/16 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

7601 Interactive Way

Indianapolis, IN 46278

United States

Phone: 317-872-3000

Fax: 317-872-3000

Interactive Intelligence Group, Inc. provides software and services for collaboration, communications, and customer engagement worldwide. The company’s primary offering is its Customer Interaction Center (CIC) product suite, a multichannel communications platform that could be deployed on-premises or through the cloud as communications as a service (CaaS). Its solutions are applicable and are used by businesses and organizations in various industries, including teleservices, insurance, banking, accounts receivable management (ARM), utilities, healthcare, retail, technology, government, and business services. The company continues to invest in the development of its technology, particularly in its next generation cloud communication platform, Interactive Intelligence PureCloud (PureCloud). Its PureCloud Platform is a multi-tenant, open source, single instance platform that leverages Amazon Web Services (AWS) technology. The company markets its solutions directly to customers and through a channel of approximately 350 partners worldwide. Its solutions are available in 24 languages and implemented in approximately 100 different countries. Solutions The company’s all-in-one on-premises and cloud solutions and services are developed for contact center automation; unified communications; business process automation; workforce optimization; and enterprise collaboration. Deployment Models Cloud Offerings The company’s cloud solutions are delivered through its Interactive Intelligence Communications as a Service cloud offerings, which are based on its CIC application suite, and through its new PureCloud services offerings, which the company expects to continue to roll out during the first half of 2015. The company’s PureCloud services are delivered from its PureCloud Platform, which is supported on AWS. Collectively, the company’s cloud offerings include CaaS Contact Center and PureCloud Directory. The company’s PureCloud Directory service for collaboration functionality launched during January 2015. Additional PureCloud services are in development for further collaboration functionality, contact center capabilities, unified communications, document (content) management, social customer service, and other planned services. The company plans to offer these services under the names, such as PureCloud Collaborate, PureCloud Communicate, and PureCloud Engage. Contact centers could deploy the company’s CaaS Contact Center services in a hybrid model that keeps their current telecommunications circuits, all voice traffic and critical data at their site; or as a centralized model that routes calls over telecommunications circuits terminated at one of its cloud services data centers. The company’s CaaS Small Center offering could be deployed using the centralized model only. PureCloud Collaborate, PureCloud Communicate and PureCloud Engage utilize the company’s PureCloud Platform. For its CaaS offerings, the company’s CaaS Quick Spin trial program provides any contact center a risk-free introduction to its CaaS applications with set-up time in minutes. The company also offers a managed cloud option in which the company manages all cloud and on-premises services for the customer. The company’s CaaS and PureCloud solutions offer a degree of flexibility to adapt to changes in business needs. On-premises Offerings As an on-premises server-based solution designed for IP networks, the company’s CIC application suite eliminates multiple hardware ‘boxes’ to reduce equipment costs and complexity. The CIC solution provides a single point of system management to simplify administration and maintenance. For voice communications, the CIC solution is deployed as a PBX (private branch exchange)/IP PBX or with an organization’s existing PBX/IP PBX. For voice over Internet protocol (VoIP), the CIC software leverages the session initiation protocol (SIP) global communications standard and incorporates a full-featured media server, IP (media) gateways, SIP proxy, and SIP station voice device. The media server, SIP proxy and an IP gateway for CIC are combined in a single, simple to manage server. In addition to multichannel co


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