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Company Description

Contact Info

1 New Orchard Road

Armonk, NY 10504

United States

Phone: 914-499-1900


International Business Machines Corporation provides integrated solutions and products worldwide. Strategy The key elements of the company's strategy include transforming data, cloud and engagement; connecting new technologies with the systems running enterprises is a key value-added service; and migrating to higher levels of business value. Business Segments The company's major operations consists of five business segments, including Global Technology Services (GTS) and Global Business Services (GBS) (which the company collectively calls Global Services), Software, Systems and Technology (STG), and Global Financing. Global Services is a critical component of the company's strategy of providing IT infrastructure and business insight and solutions to clients. While solutions often include IBM software and systems, other suppliers' products are also used if a client solution requires it. GTS GTS primarily provides IT infrastructure and business process services, creating business value for clients through technology and IP integrated services within its global delivery model. Strategic outsourcing delivers IT outsourcing services dedicated to transforming clients' existing infrastructures to consistently deliver risk management and financial value. The company integrates long-standing expertise in service management and technology with the ability to exploit the power of new technologies from IBM systems and software, such as cloud computing, analytics, and virtualization. Global process services included within strategic outsourcing, delivers a range of offerings consisting of standardized through transformational solutions, including processing platforms and business process outsourcing. These services deliver improved business results to clients through the strategic change and/or operation of the client's business processes, applications and infrastructure. Integrated technology services delivers a portfolio of project-based and managed services that enable clients to transform and optimize their IT environments by driving efficiency, flexibility and productivity. Cloud delivers a set of cloud services ranging from assisting clients with building their own private clouds, to building customized dedicated managed clouds, to allowing clients to utilize standardized cloud infrastructure services from the SoftLayer and Cloud Managed Services offerings, to creating hybrid environments linking their private and public workloads together. This portfolio of cloud offerings spans across the GTS business lines. Technology Support Services (Maintenance Services) delivers a line of support services from product maintenance through solution support to maintain and improve the availability of clients' IT infrastructures. GBS GBS has the mission to deliver predictable business outcomes to the company's clients across two primary business areas: Consulting and Systems Integration and Application Management Services. These professional services deliver business value and innovation to clients through solutions. The role of GBS is to drive initiatives that integrate IBM content and solutions and drive the progress of the company's strategic imperatives. Consulting and systems integration delivering client value with solutions in Strategy and Transformation, Application Innovation Services, Enterprise Applications and Smarter Analytics. Consulting is also focused on bringing to market client solutions that drive smarter commerce, cloud, mobile and social business. Application management services deliver application management, maintenance and support services for packaged software, as well as custom and legacy applications. Value is delivered through advanced capabilities in areas, such as application testing and modernization, cloud application services. Software consists primarily of middleware and operating systems software. Middleware software enables clients to integrate systems, processes and applications across a standard software platform to improve their business results, and solve critical problems. Typically, the sale of OTC software includes one year of post-contract support.


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