International Business Machines Corporation (IBM) provides integrated solutions and products worldwide. Business Segments The company's major operations consists of five segments, including Global Technology Services (GTS) and Global Business Services (GBS) (which the company collectively calls Global Services), Software, Systems Hardware, and Global Financing. Global Services is a critical component of the company's strategy of providing information technology (IT) infrastructure and business insight and solutions to clients. These solutions include IBM software and systems, as well as other suppliers' products if a solution requires it. GTS GTS provides IT infrastructure services, creating business value for clients through integrated services, incorporating unique intellectual property within its global delivery model. GTS Capabilities Strategic outsourcing: It delivers IT outsourcing services focused on clients' enterprise IT infrastructure environments to enable digital transformation and consistently deliver improved quality, flexibility, risk management and financial value. The company integrates long-standing expertise in service management and technology with the ability to exploit the power of new technologies from IBM systems and software, such as cloud computing, analytics, cognitive computing and virtualization. Integrated Technology Services: It delivers a portfolio of project-based and managed services that enable clients to transform and optimize their IT environments by driving efficiency, flexibility and productivity. The portfolio is built around a key set of solutions addressing systems, mobility, resiliency, networking, cloud and security. This portfolio includes key assets and intellectual property and incorporates best practices and proven methodologies that ensure high quality delivery, security and compliance. Cloud: It delivers a set of hybrid cloud services, including assisting clients with building their own private clouds, building customized dedicated managed clouds, allowing clients to leverage standardized cloud infrastructure services from the SoftLayer and Cloud Managed Services offerings; and creating environments linking their private and public workloads together. This portfolio of cloud offerings spans across the GTS business lines. Technology Support Services (Maintenance Services): It delivers a line of support services from product maintenance through solution support to maintain and improve the availability of clients' IT infrastructures. GBS GBS has the mission to deliver predictable business outcomes to the company's clients across consulting and systems integration, application management services and process services. These professional services deliver business value and innovation to clients through solutions, which leverage industry and business process expertise. The role of GBS is to drive initiatives that integrate IBM content and solutions and drive the progress of the company's strategic imperatives. As clients transform themselves in response to market trends like big data, social and mobile computing, GBS helps clients use these technologies to reinvent relationships with their customers and realize new standards of efficacy and efficiency in the internal processes, data and applications that they use to run their businesses. GBS Capabilities Consulting and Systems Integration: It delivers client value with solutions in strategy and transformation, application innovation services, enterprise applications and smarter analytics. Consulting is also focused on bringing to market client solutions that drive smarter commerce, cloud, mobile and social business. Application Management Services: It delivers application management, maintenance and support services for packaged software, as well as custom and legacy applications. Value is delivered through advanced capabilities in areas, such as application testing and modernization, cloud application services, the company's highly differentiated globally integrated capability model, industry knowledge and the standardization and automation of application management. Global Proces
intl business machines corp
1 New Orchard Road
Armonk, NY 10504
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