Industrial Alliance Insurance and Financial Services Inc., a life and health insurance company, operates in the insurance and financial services sectors. The company offers a range of individual and group life and health insurance products, savings and retirement plans, registered retirement savings plans, mutual and segregated funds, securities, auto and home insurance, mortgage loans, as well as other financial products and services. The company also operates mutual fund, securities brokerage, and trust businesses. These businesses are primarily related to the Individual Wealth Management business and are included with the Individual Annuities. The company's products and services are offered on both an individual and group basis. It has operations in Canada, as well as in the western United States. The company serves approximately 3 million Canadians. It has subsidiaries in the following sectors: life and health insurance (Industrial Alliance Pacific Insurance and Financial Services Inc. and Excellence Life Insurance Company), mutual fund management (IA Clarington Investments Inc.), mutual fund brokerage (Investia Financial Services Inc. and FundEX Investments Inc.), securities brokerage (Industrial Alliance Securities Inc.), financial services brokerage (Solicour Inc.), investment management (Industrial Alliance Investment Management Inc.), general insurance (Industrial Alliance Auto and Home Insurance Inc.) and trust services (Industrial Alliance Trust Inc.). ACTIVITY SECTORS The company operates in four main businesses. Two of these include Individual Insurance and Individual Wealth Management that address the needs of retail customers; and the other two, Group Insurance and Group Pensions address the needs of businesses and group clients. PERSONAL FINANCIAL SERVICES The company offers insurance and wealth management products to individuals through two major lines of business: Individual Insurance and Individual Wealth Management. Individual Insurance In the individual insurance business, the company distributes a range of life insurance (universal, permanent, and term), health insurance, disability insurance, and mortgage insurance products. It offers a range of savings and retirement products, including registered retirement savings plans (RRSPs), non-registered retirement savings plans, registered education savings plans (RESPs), registered retirement income funds (RRIFs), life annuities, and fixed-term annuities. Acquisitions In January 2008, the company acquired Excellence Life Insurance Company and its affiliated distribution networks. Excellence primarily distributes its products in Quebec through independent brokers and authorized agents working with professional associations. Through this acquisition, the company entered the individual health and disability insurance market. In May 2008, the company also acquired United Family Life Insurance Company, a life and health insurance company in the United States. This acquisition allows Industrial Alliance to obtain licenses to operate from a U.S. subsidiary in 49 of the 50 states in the U.S. United Family Life changed its name to IA American Life Insurance Company and became a wholly-owned subsidiary of the company. The company operates a U.S. branch from its Vancouver-based wholly owned subsidiary, Industrial Alliance Pacific Insurance and Financial Services Inc. Industrial Alliance Pacific distributes individual life and annuity products in the Western United States, mainly in California, Texas and Arizona. Products and Systems The company offers universal life insurance; term insurance; critical illness insurance, which provides coverage for the illnesses and conditions covered under its critical illness product. This product covers 25 critical illnesses and conditions; and guaranteed issue insurance. Individual Wealth Management Acquisitions In July 2008, the company acquired National Financial Corporation (NFC). NFC is the parent company of AEGON Dealer Services Canada Inc. (AEGON), a mutual fund brokerage firm, Money Concepts (Canada) Limited (Money Concepts), a financial services firm, and National Financ
industrial alliance insuranc
1080 Grande Allée West
PO Box 1907
Quebec City, QC G1K 7M3
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