idual’s needs and wants. A key element of the program includes a health-behavior-change model supported by an incentive program. The company also provides employee assistance programs and coaching services, including a coaching program, an improvement to a medically based coaching protocol and a platform that makes coaching programs more efficient. Healthcare Services segment The products offered by this segment are key to the company’s integrated care delivery model. This segment includes businesses that offer services, including pharmacy solutions, provider services, home based services, clinical programs, and predictive modeling and informatics services to other businesses of the company, as well as external health plan members, external health plans, and other employers or individuals. Pharmacy Solutions Humana Pharmacy Solutions (HPS) manages traditional prescription drug coverage for both individuals and employer groups in addition to providing a range of pharmacy solutions. HPS also operates prescription mail order services for brand, generic, and specialty drugs and diabetic supplies through Humana Pharmacy, Inc., as well as research services. Provider Services The company operates full-service, multi-specialty medical centers, primarily in Florida, staffed by primary care providers and medical specialists practicing cardiology, endocrinology, geriatric medicine, internal medicine, ophthalmology, neurology, and podiatry. The company also operates Transcend, a medical services organization that coordinates medical care for Medicare Advantage beneficiaries primarily in Florida, Arkansas, Alabama and Kansas. Transcend provides resources in care coordination, financial risk management, clinical integration and patient engagement that help physicians improve the patient experience, as well as care outcomes. Transcend collaborates with physicians, medical groups and integrated delivery systems to transition to value-based care by engaging, partnering and offering practical services and solutions. Transcend represents a key component of the company’s integrated care delivery model, which is scalable to new markets. In addition, the company owns a noncontrolling equity interest in MCCI Holdings, LLC, which primarily coordinates medical care for Medicare Advantage beneficiaries in Florida, Texas and Georgia. The company’s Transcend Insights business focuses on population health and wellness capabilities across the sector and serves health care systems, physicians and care teams by leveraging actionable data to help improve patient care. The company helps care teams and patients transition from a reactive approach to care to one that proactively promotes health and long-term wellness. The company has improved its health information technology capabilities enabling the company to create a view of an individual’s health, designed to connect, coordinate and simplify health care. These capabilities include the company’s health care analytics engine, which reviews various clinical data points on various patients each day to provide members, providers, and payers real-time clinical insights to identify evidence-based gaps-in-care, drug safety alerts and other critical health concerns to improve outcomes. Additionally, the company’s technology connects the company and disparate electronic health record systems to enable the exchange of essential health information in real-time to provide physicians and care teams with a single patient view. Home Based Services The company, through in-home care, telephonic health counseling/coaching, and remote monitoring, is actively involved in the care management of its customers with the primary needs. Home based services include the operations of Humana At Home, Inc. (Humana At Home). As a chronic-care provider of in-home care for seniors, the company provides holistic care coordination services for individuals living with multiple chronic conditions, individuals with disabilities, fragile and aging-in-place members and their care givers. The company focuses its deployment of these services in geographies, such as Florida, with a concentration of members
humana inc (HUM:New York)
500 West Main Street
Louisville, KY 40202
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