W.W. Grainger, Inc. operates as a distributor of maintenance, repair and operating (MRO) supplies and other related products and services used by businesses and institutions primarily in the United States and Canada, with presence also in Europe, Asia and Latin America. During 2015, the company acquired Cromwell Group (Holdings) Limited (Cromwell), a distributor of MRO supplies in the United Kingdom. The company serves approximately 3 million customers worldwide through a network of integrated distribution centers (DCs), Websites and branches. Segments The company’s two segments are the United States and Canada. Other businesses include Zoro Tools, Inc. (Zoro), the single channel online business in the United States, and operations in Europe, Asia, and Latin America. The United States This segment offers a selection of MRO supplies and other related products and services through sales representatives, catalogs, e-commerce and local branches. Products offered include material handling equipment, safety and security supplies, lighting and electrical products, power and hand tools, pumps and plumbing supplies, cleaning and maintenance supplies, building and home inspection supplies, vehicle and fleet components and many other items primarily focused on the facilities maintenance market. Services offered primarily relate to inventory management solutions. The private label items bearing the company’s registered trademarks include DAYTON motors, power transmission, HVAC and material handling equipment; SPEEDAIRE air compressors; AIR HANDLER air filtration equipment; TOUGH GUY cleaning products; WESTWARD tools; CONDOR safety products; and LUMAPRO lighting products. This segment operates in all 50 states through a network of DCs, branches, and contact centers. Customers range from small and medium-sized businesses to large corporations, government entities, and other institutions. They are primarily represented by purchasing managers or workers in facilities maintenance departments and service shops across a range of industries, such as manufacturing, hospitality, transportation, government, retail, healthcare, and education. Customers, through Grainger.com and other branded Websites, have access to approximately 1.4 million products and serve as prominent channels for the United States business. Grainger.com provides real-time price and product availability and detailed product information and offers advanced features, such as product search and compare capabilities. The company’s KeepStock program provides services to approximately 21,000 customers and completed approximately 10,000 installations in 2015. As of December 31, 2015, there were approximately 54,000 total installations. As of December 31, 2015, the United States had 330 branches, 19 DCs, 2 national contact centers, and 41 regional contact centers, which are co-located within branches. Canada Acklands – Grainger Inc. (Acklands – Grainger) is Canada’s major distributor of industrial and safety supplies. Acklands – Grainger distributes tools, fasteners, safety supplies, welding and shop equipment and many other items. The Canadian business serves customers through branches, sales and service representatives and DCs across Canada. As of December 31, 2015, Acklands – Grainger had 165 branches and 5 DCs. Approximately 14,100 sales transactions were completed daily. Customers have access to approximately 176,000 stocked products and through a catalog, printed in both English and French. In addition, customers could purchase products through Acklandsgrainger.com, a bilingual Website. Other Businesses Cromwell Cromwell is an industrial distributor of MRO products in Europe serving approximately 35,000 industrial and manufacturing customers. Cromwell has 54 United Kingdom branches and 12 international branches. Customers have access to approximately 80,000 industrial products through a catalog and through cromwell.co.uk. The Fabory Group (Fabory) Fabory is a European distributor of fasteners, tools and industrial supplies. As of December 31, 2015, Fabory had 73 branches in 13 countries. Customers have access to approximately 100,000 products through a catalog and through Fabory.com. MonotaRO The company operates in Japan and South Korea through its 51% interest in MonotaRO Co. MonotaRO provides small and mid-sized Japanese businesses with products that help them operate and maintain their facilities. MonotaRO is a catalog and Web-based direct marketer with approximately 88% of orders being conducted through Monotaro.com, through which customers have access to approximately 8 million products. Grainger Mexico The company’s operations in Mexico provide local businesses with MRO supplies and other related products primarily from Mexico and the United States. The business in Mexico distributes products through a network of branches and 2 DCs where customers have access to approximately 284,000 products through a Spanish-language catalog and through Grainger.com.mx. Zoro Zoro is an online distributor of MRO products serving the U.S. businesses and consumers through its Website, Zoro.com. Zoro serves Canadian customers through ZoroCanada.com through export from the United States. Zoro offers a selection of approximately 1 million items. Seasonality The company’s business in general is not seasonal, however, there are some products that typically sell more often during the winter or summer season. History W.W. Grainger, Inc. was founded in 1927. The company was incorporated in the state of Illinois in 1928.
ww grainger inc (GWW:New York)
100 Grainger Parkway
Lake Forest, IL 60045
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