customer care services, such as handling customer queries, general servicing and dispute resolution. The company provides multi-channel voice and non-voice services, and also provides origination and order management support. Clients General Electric Company (GE) accounted for approximately 18.7% of the company’s 2015 revenues. The company provides services to most of GE’s business units, including GE Capital, Power and Water, Oil and Gas, Energy Management, Renewables, Aviation, Healthcare, Transportation, Current, Digital and Corporate. The company has approximately 700 clients spread across various industries and geographies. The company serves approximately one fifth of the Global Fortune 500, including AstraZeneca, Boeing, Citigroup, GE, GlaxoSmithKline, Heineken, Honeywell, Merck, Mondelez, Nissan, Walgreens, and Wells Fargo Bank, National Association. Sales and Marketing The company markets its services to both existing and potential clients through its business development team. Members of this team are based worldwide, including in the United States, Europe, Australia and Asia. Strategy The specific elements of the company’s strategy include improving targeted vertical industry and domain expertise; guiding global enterprises to best-in-class; differentiating its solutions by combining process expertise, analytics and technology; and expanding geographically in key markets. Regulation In the United States, the company is either directly subject to, or contractually required to comply or facilitate its clients’ compliance with, laws and regulations arising out of its work for clients operating there, especially in the area of banking, financial services and insurance, such as the Financial Modernization Act (sometimes referred to as the Gramm-Leach-Bliley Act), the Fair Credit Reporting Act, the Fair and Accurate Credit Transactions Act, the Right to Financial Privacy Act, the USA PATRIOT Act, the Bank Service Company Act, the Home Owners Loan Act, the Electronic Funds Transfer Act, the Equal Credit Opportunity Act, the Real Estate Settlement Procedures Act, and the Troubled Assets Relief Program, as well as regulation by the U.S. agencies, such as the SEC, the Federal Reserve, the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Commodity Futures Trading Commission, the Federal Financial Institutions Examination Council, the Office of the Comptroller of the Currency, and the Consumer Financial Protection Bureau. The company is also subject to regulation under the Health Insurance Portability and Accountability Act, the Federal Trade Commission Act, the Family Educational Rights and Privacy Act, the Communications Act, the Electronic Communications Privacy Act, and applicable regulations in the area of health and other personal information that the company processes as part of its services. Because of the company’s debt collections work in the United States, the company is also regulated by laws, such as the Truth in Lending Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act and related regulations. Because of the company’s mortgage origination activities in the United States, in addition to the applicable regulations, the company is subject to laws, such as the S.A.F.E. Mortgage Licensing Act, the Bank Secrecy Act, the Equal Credit Opportunity Act, the Fair and Accurate Credit Transactions Act, the Fair Housing Act, the Homeowners Protection Act, the Truth in Lending Act, the Real Estate Settlement Procedures Act, and the Home Mortgage Disclosure Act, as well as by regulatory bodies, such as the U.S. Department of Housing and Urban Development. The company is also subject to laws and regulations on direct marketing, such as the Telemarketing Consumer Fraud and Abuse Prevention Act and the Telemarketing Sales Rule, the Telephone Consumer Protection Act and rules promulgated by the Federal Communications Commission, and the CAN-SPAM Act. The company is subject to laws and regulations governing foreign trade, such as the Arms Export Control Act, as well as by government bodies, such as the Commerce Department’s Bu
genpact ltd (G:New York)
22 Victoria Street
Hamilton, HM 12
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