Last $20.50 USD
Change Today -0.12 / -0.58%
Volume 309.8K
G On Other Exchanges
New York
As of 8:04 PM 01/23/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

Canon's Court

22 Victoria Street

Hamilton, HM 12


Phone: 441-295-2244


vices are provided primarily in the areas of consumer finance, business to business collections, and mortgage services. Its collections services include a range of accounts receivable management services, such as early to late stage collections, skip-tracing, refunds, and other specialized services. In its collections services, the company acts as an agent. Its customer services include account servicing and customer care services, such as handling customer queries, general servicing, and dispute resolution. The company provides voice and non-voice services. It also provides origination and order management services. Smart Enterprise Processes (SEP) SEP is the company’s scientific and granular approach to improve the performance of business processes. Clients The company has approximately 700 clients spread across various industries and geographies. The majority of its global clients are based in the United States, as well as in Europe, Asia, and Australia. Its clients include Ahold Europe, AstraZeneca, Citigroup, General Electric Company, GlaxoSmithKline, Hyatt, Ironshore, Kimberly-Clark, Merck, National Australia Bank, Nissan, Symantec, Walgreens, and Wells Fargo. The company provides services to all of General Electric Company’s business units, including GE Capital, Power and Water, Oil and Gas, Energy Management, Aviation, Healthcare, Transportation, and Home and Business Solutions. Sales and Marketing The company markets its services to both existing and potential clients through its business development team. As of December 31, 2013, it provided services in approximately 30 languages. Strategy The specific elements of the company’s strategy include guiding global enterprises to best-in-class; improving targeted vertical industry and domain expertise; differentiating its solutions by combining process expertise, analytics and technology; and expanding geographically in primary markets. Regulation In the United States, the company is subject to laws and regulations arising out of its work for clients operating there, primarily in the area of banking, financial services and insurance, such as the Financial Modernization Act (sometimes referred to as the Gramm-Leach-Bliley Act), the Fair Credit Reporting Act, the Fair and Accurate Credit Transactions Act, the Right to Financial Privacy Act, the USA Patriot Act, the Bank Service Company Act, the Home Owners Loan Act, the Electronic Funds Transfer Act, the Equal Credit Opportunity Act, the Real Estate Settlement Procedures Act, and the Troubled Assets Relief Program, as well as regulation by the U.S. agencies, such as the SEC, the Federal Reserve, the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Commodity Futures Trading Commission, the Federal Financial Institutions Examination Council, the Office of the Comptroller of the Currency, and the Consumer Financial Protection Bureau. The company is also subject to regulation under the Health Insurance Portability and Accountability Act, the Federal Trade Commission Act, the Family Educational Rights and Privacy Act, the Communications Act, the Electronic Communications Privacy Act, and applicable regulations in the area of health and other personal information that it processes as part of its services. Because of its debt collections work in the United States, the company is also regulated by laws, such as the Truth in Lending Act, the Fair Credit Billing Act, and the Fair Debt Collections Practices Act and underlying regulations. Because of the company’s mortgage processing activities in the United States, it is also regulated by laws, such as the Fair Housing Act and the Home Mortgage Disclosure Act, as well as by regulatory bodies, such as the U.S. Department of Housing and Urban Development. The company is also subject to laws and regulations on direct marketing, such as the Telemarketing Consumer Fraud and Abuse Prevention Act and the Telemarketing Sales Rule, the Telephone Consumer Protection Act and rules promulgated by the Federal Communications Commission, and the CAN-SPAM Act. The company is subject to laws and regulations governing foreig


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