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Last $23.03 USD
Change Today +0.21 / 0.92%
Volume 325.0K
G On Other Exchanges
Symbol
Exchange
New York
Frankfurt
As of 8:04 PM 03/27/15 All times are local (Market data is delayed by at least 15 minutes).
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Company Description

Contact Info

Canon’s Court

22 Victoria Street

Hamilton, HM 12

Bermuda

Phone: 441-295-2244

Fax:

nts. The company also has significant expertise in Hyperion, SAS and Cognos, and platform support for ERP systems such as Oracle, SAP and Microsoft. IT Management Services The company’s IT management services consist of end user computing, IT infrastructure, database, security and production support services. The company provides support in approximately 25 languages with a global footprint of native speakers. The company provides monitoring and management of clients’ data centers, servers, storage, emails, networks, databases, applications and end user devices. The company also provides cloud enablement services, ITIL implementation services and comprehensive BPaaS services. Collections and Customer Services The company’s collections and customer services are provided primarily in the areas of consumer finance, business to business collections, and mortgage services. The company’s collections services include a range of accounts receivable management services, such as early to late stage collections, skip-tracing, refunds and other specialized services. In its collections services, the company acts as an agent only. The company’s customer services include account servicing and customer care services, such as handling customer queries, general servicing and dispute resolution. The company provides voice and non-voice services, and the company also provides origination and order management services. Strategy The specific elements of the company’s strategy include the following: guide global enterprises to best-in-class; enhance targeted vertical industry and domain expertise; differentiate solutions by combining process expertise, analytics and technology; and expand geographically in key markets. Sales and Marketing The company markets its services to both existing and potential clients through its business development team. Members of this team are based in the United States, Europe, Australia, Asia, and the Middle East. Customers GE accounted for approximately 20.4% of the company’s revenues in 2014. The company provides services to GE’s business units, including GE Capital, Power and Water, Oil and Gas, Energy Management, Aviation, Healthcare, Transportation and Home and Business Solutions. The company has approximately 800 clients spread across various industries and geographies. The company’s clients include AstraZeneca, CVS Caremark, Citigroup, GE, GlaxoSmithKline, Honeywell, Hyatt, Ironshore, Merck, National Australia Bank, Nissan, Symantec, Walgreens and Wells Fargo. Regulations In the United States, the company is subject to laws and regulations arising out of its work for clients operating there, especially in the area of banking, financial services and insurance, such as the Financial Modernization Act (sometimes referred to as the Gramm-Leach-Bliley Act), the Fair Credit Reporting Act, the Fair and Accurate Credit Transactions Act, the Right to Financial Privacy Act, the USA Patriot Act, the Bank Service Company Act, the Home Owners Loan Act, the Electronic Funds Transfer Act, the Equal Credit Opportunity Act, the Real Estate Settlement Procedures Act and the Troubled Assets Relief Program, as well as regulation by U.S. agencies, such as the SEC, the Federal Reserve, the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Commodity Futures Trading Commission, the Federal Financial Institutions Examination Council, the Office of the Comptroller of the Currency, and the Consumer Financial Protection Bureau. The company is also subject to regulation under the Health Insurance Portability and Accountability Act, the Federal Trade Commission Act, the Family Educational Rights and Privacy Act, the Communications Act, the Electronic Communications Privacy Act and applicable regulations in the area of health and other personal information that the company process as part of its services. The company is also subject to laws and regulations on direct marketing, such as the Telemarketing Consumer Fraud and Abuse Prevention Act and the Telemarketing Sales Rule, the Telephone Consumer Protection Act and rules promulgated by the Federal Communicatio

 

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Industry Analysis

G

Industry Average

Valuation G Industry Range
Price/Earnings 27.0x
Price/Sales 2.2x
Price/Book 3.9x
Price/Cash Flow 23.0x
TEV/Sales 1.7x
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