expertise embedded in the company’s SEP frameworks, the company uses its Lean Digital approach to leverage Systems of Engagement technologies and specialized analytics to power what the company refers to as Intelligent Operations. The company supports its clients’ core operations in retail and commercial banking, capital markets, insurance, healthcare, life sciences, manufacturing, consumer goods and high tech. Analytics and Research The company offers analytics services both on a standalone basis and as an integrated part of the company’s other service offerings. The company helps its clients re-imagine their business operations in the context of analytics and technology through the delivery of Genpact Intelligent Operations fueled by its Lean Digital approach. Using the company’s Systems of Engagement approach, it has built what the company refers to as the Genpact Intelligent Process Insights Engine, a process-aware platform that embeds technology and analytics to deliver purpose-built analytics applications. Business Consulting and Enterprise Risk Consulting The company partners with its clients through the lifecycle of designing, transforming and running a range of their processes. Transformation Services Clients engage the company’s transformation teams to provide a view of their organization and help determine business process needs at a strategic level, as well as at the execution level. Supply Chain and Procurement The company’s supply chain and procurement services include direct and indirect strategic sourcing, category management, spend analytics, procurement operations, master data management, and other procurement and supply chain advisory services. The company works with its clients to design, transform and run sourcing strategies across expense categories, drive process compliance, and realize significant cost reduction in their businesses. This includes sourcing and procurement process transformation, inventory planning and optimization, value transformation, and process automation. The company integrates disparate technology systems and provides digital dashboard reporting while transforming business operations and improving service productivity. The company leverages its technology expertise in delivering its services in this area, particularly in automating order management processes and optimizing the supply chain. Enterprise Application Services The company’s solutions include business intelligence and data services, enterprise resource planning, quality assurance and technology integration. The company also has expertise in Hyperion, SAS and Cognos, and platform support for ERP systems, such as Oracle, SAP and Microsoft. IT Infrastructure Management Services The company’s IT infrastructure management services consist of end user computing, infrastructure management services, application production support and database management services. The company provides support in approximately 25 languages with a global footprint of native speakers. The company provides monitoring and management of clients’ data centers, servers, storage, emails, networks, databases, applications and end user devices. The company uses a network of Remote Operations Centers to provide 24/7 infrastructure monitoring and management. The company uses its proprietary SEP framework Service Disruption to Restore, along with its accelerators and IP frameworks, to continuously reduce defects. The company also provides cloud enablement services, Information Technology Infrastructure Library implementation services, and BPaaS services. Collections and Customer Services The company’s collections and customer services are provided primarily in the areas of consumer banking, business-to-business finance and mortgage servicing. The company’s collections services include collections strategy design through smart analytics and a range of accounts receivable management services, such as early to late stage collections, skip-tracing, refunds and other specialized services. In the company’s collections services, it acts as an agent. The company’s customer services include account servicing and
genpact ltd (G:New York)
22 Victoria Street
Hamilton, HM 12
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