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Company Description

Contact Info

420 Lexington Avenue

Suite 1718

New York, NY 10170

United States

Phone: 212-201-2400


Fusion Telecommunications International, Inc. offers a suite of cloud communications, cloud connectivity, cloud computing, and managed cloud-based applications solutions to small, medium and large businesses, and offers domestic and international voice services to communications carriers worldwide. The company’s advanced, proprietary cloud services platforms, as well as its switching systems, enable the integration of solutions in the cloud, increasing customer collaboration and productivity by connecting employees, partners, customers and vendors. Segments The company operates its business in two distinct business segments, Business Services and Carrier Services. Business Services This segment’s products and services include cloud voice and unified communications, improving communication and collaboration on any device, anywhere, and cloud connectivity services, connecting customers to the cloud with managed network solutions. The company’s cloud computing and infrastructure as a service solutions are designed to provide its business customers with a platform on which additional cloud services could be layered. Complemented by software as a service solutions, such as security and business continuity, its advanced cloud offerings, including private and hybrid cloud, storage, backup and recovery, and secure file sharing allow its customers to experience the increased efficiencies and agility delivered by the cloud. Carrier Services This segment has agreements with 369 carrier customers and vendors, and sells its voice services to other communications service providers throughout the world. Customers include U.S.-based carriers sending voice traffic to international destinations, and foreign carriers sending voice traffic to the U.S. and internationally. The company also purchases domestic and international voice services from many of its Carrier Services customers. The company has gone through a significant transformation and has expanded its business customer base to approximately 12,000, increased its distribution network to approximately 500 active distribution partners and added a significant number of network facilities and points of presence expanding its geographic reach. Strategy The company is pursuing a three-tiered growth strategy, including developing specialized solutions for key vertical markets (such as legal and healthcare), targeting cloud services companies for acquisition, and accelerating organic growth. Sales and Marketing The company markets and sells its business services to large customers primarily through distribution partners, direct sales personnel and inside sales representatives. The company engages in a direct sales effort that targets the larger enterprise. Its carrier services are sold entirely through a direct sales force. Acquisitions In 2015, the company acquired the customer base, technology platform, infrastructure and other assets of Chicago-based RootAxcess. RootAxcess delivers a range of cloud solutions, including infrastructure as a service, cloud computing, cloud storage, cloud hosting, virtual data center, backup and recovery, and virtual servers, using both private and hybrid cloud infrastructure. In 2015, the company acquired Fidelity Access Networks, Inc. and its various subsidiaries and in February 2016 it completed the acquisition of Fidelity Telecom, LLC, an affiliate of Fidelity Access Networks, Inc. (collectively, Fidelity). Fidelity provides cloud voice, cloud connectivity, security, data center and cloud storage services to small, medium, and large business customers primarily in the Midwest. Government Regulation In the United States, the company’s services are generally subject to varying degrees of federal, state and local regulation, including regulation by the Federal Communications Commission (the FCC) and various state public utility commissions or public service commissions. As a telecommunications carrier, the company is subject to FCC regulation under the Communications Act. The company has applied for and received the necessary authority under Section 214 of the Communications Act to operate as a domestic and international carrier. History Fusion Telecommunications International, Inc. was founded in 1997. The company was incorporated in Delaware in 1997.


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