ExlService Holdings, Inc. provides operations management solutions and analytics. Segment Operations Management This segment’s solutions typically involve the transfer to EXL of select business operations of a client, such as claims processing, clinical operations, or financial transaction processing, after which it administers and manages those operations for its client on an ongoing basis. The company uses a focused industry vertical approach to provide a suite of integrated solutions to organizations in the insurance, healthcare, banking and financial services, utilities, and travel, transportation and logistics industries in addition to providing finance and accounting and consulting solutions across multiple industries. The key differentiators and salient features of the company’s Operations Management solutions include its agile operating and delivery model utilizing domain expertise and process excellence, the Business EXLerator Framework, its ability to deploy a business process-as-a-service (BPaaS) delivery model, business process automation (including robotics), consulting-driven transformation and its industry vertical focused approach. The Business EXLerator Framework is the company’s integrated approach to operations management which enables it to drive better customer outcomes by using advanced automation (such as robotics), workflow management, data visualization and embedded analytics. Inbuilt analytics provides decision-making and prioritization to facilitate input optimization and better business outcomes. The Business EXLerator Framework correlates data from multiple sources to create actionable insights for front-line operations and customer service executives and makes use of embedded technology tools, applications and platforms in its clients’ operations. The company develops and adopts industry-specific best practices and operational benchmarks to allow it to measure and compare its operation management services to these benchmarks. While the majority of the company’s Operations Management services are provided to clients using client-owned or licensed technology platforms, it increasingly delivers its solutions using a BPaaS delivery model. The BPaaS delivery model includes the provision of a technology platform along with process management services. Insurance: The company serves property and casualty (P&C) insurance, life insurance, disability insurance, annuity and retirement services companies. It has expertise in the areas of claims processing, subrogation, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business processing, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey, and customer service. The company has invested in creating BPaaS solutions for the insurance industry through various acquisitions it has made and by building in-house technology platforms. In 2015, the company continued to develop and deploy new platforms that provide distinctive services to its clients. In support of its claims management offering, the company introduced a medical bill review capability that, used in conjunction with its medical record summarization product, provides a view of medical claims. Bills are evaluated for relevancy and accuracy. The company’s insurance solutions include new business?and agency?management; Policy?administration; claims?management; premium audit, billing?and accounting; and technology platforms. Healthcare The company offers operations, clinical and administrative management solutions for the rapidly changing healthcare industry, (primarily serving U.S.-based healthcare payers and providers). The company’s service offerings include care management/population health solutions, payment integrity, revenue optimization and customer engagement. To support its clients’ business objectives, the company has approximately 1,500 clinical and non-clinical professionals globally. The company provides clinical care management services for its clients’ commercial, Medicare, Workers Compensation and disability products and programs. The
exlservice holdings inc (EXLS:NASDAQ GS)
280 Park Avenue
New York, NY 10017
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