eal Management, Sales Operations Management, Business Operations & Excellence, and International Operations & Services. ICT PreSales is responsible for bid management and has the technical expertise to provide solutions to fit the customers’ needs. ICT PreSales supports the operative sales units through the entire sales process until closing the deal. Big Deal Management is responsible for the development of relevant deals in selected geographic areas, including the initial sales phase, closing the transaction, and transition to the appropriate service and delivery unit. Sales Operations Management is responsible for maintaining the same methods and processes relating to the main functions with in Corporate Customers and sales operations, as well as account and sales management support. Business Operations & Excellence bundles different tasks and projects across the Corporate Customers Unit, such as Complaint Management, Six Sigma for management, support for the CSO, interaction among employees, management and its KAM, etc. The International Operations and Services unit has been established to support the international operations of T-Systems’ customers and the international activities of T-Systems. This unit supports the account, sales and bid management activities and oversees the roll-out of management and strategic programs globally. The unit manages international activities together with the management of the countries. ICT Operations The ICT Operations delivery unit is responsible for providing services relating to customer ICT infrastructure, including computing services, desktop services, application services and telecommunications services. ICT Operations integrates the solution and process design, with responsibility for standardization of delivery of services. ICT Operations provides the personnel, servers, and infrastructure necessary to operate the ICT functions of T-Systems’ customers. ICT Operations is represented in various locations throughout Germany and the world. ICT Operations has three main service lines, Desktop Services & Solutions, Computing Services & Solutions and Telecommunications Services & Solutions. Desktop Services & Solutions: The Desktop Services & Solutions service line is responsible for the development and implementation of office systems solutions with responsibility for IT infrastructure. Other core services include office systems solutions, including desktop operations, call-center and help-desk services, as well as the operation of computing services infrastructure, consulting, and IT design. These services may include sales or leasing contracts relating to desktop computer hardware supplied by third parties. Through Desktop Services & Solutions, T-Systems provides desktop services primarily to customers. Such services cover the entire lifecycle of the workstations provided to the customer, and also include the remote configuration, troubleshooting and debugging of software running on workstations serviced through Desktop Services & Solutions. As of December 31, 2009, approximately 1,800,000 workstations were serviced through Desktop Services & Solutions. Help-desk services are primarily provided through the Services Office platform and the Call Center Platform Management (CCPM) services. Computing Services & Solutions (CSS): Computing Services & Solutions provides customers with the ability to outsource their entire IT operations. The services offered include the operation of data centers, application management, user support, and network management. Other services offered include the installation, operation and administration of central and open computer systems, data center infrastructure services, and business applications. CSS possesses the server equipment, software tools and expertise employed in the operation of the computer network infrastructure. As of December 31, 2009, CSS’ global mainframe systems performance had a combined total computing power of approximately 100,000 millions of instructions per second (MIPS). T-Systems’ mainframe computing equipment in Germany and Switzerland is based on a leasing contract with IBM. T-Systems purchase
deutsche telekom ag-reg
Phone: 49 228 181 4949
Fax: 49 228 181 94004www.telekom.com
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