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Company Description

Contact Info

1390 Timberlake Manor Parkway

Chesterfield, MO 63017

United States

Phone: 314-212-7000

Fax: 314-212-7500

Amdocs Limited provides software and services for communications, entertainment and media industry service providers in developed countries and emerging markets. The company develops, implements, and manages software and services associated with business support systems (BSS), operational support systems (OSS) and network control and optimization domains to enable service providers to introduce new products and services, process orders, monetize data, and support new business models. Strategy The key elements of the company’s strategy are to focus on the communications, entertainment and media industry; target industry leaders; continued expansion into emerging markets; provide customers with a broad, deep portfolio of integrated products; expand its managed services capabilities; and develop and maintain long-term customer relationships. Products The company’s product offerings consist of a software portfolio that it has developed to provide comprehensive customer experience solutions functionality for service providers. Its software solutions support the full span of the customer relationship: revenue and customer management, operations support, network control, optimization and functions virtualization, digital lifestyle services, big data analytics and mobile financial services. The company also provides solutions for high growth and emerging markets, as well as advertising and media solutions for media publishers, ad agencies, advertising service providers and directory publishers. Revenue and Customer Management: This portfolio of customer experience and monetization solutions enables service providers to manage the customer and business-to-business experience and provide interactions across all interaction channels, including contact center, retail stores, Web, mobile and social media, and all devices, including smartphones, tablets and personal computers. The company’s next-generation customer experience solutions, including the Amdocs Digital Care and Commerce solution, enable service providers to offer subscribers the ability to research, shop and configure services through a digital or retail channel. OSS: These products comprise the company’s core OSS for fixed line, broadband, wireless and cable TV networks. The offerings facilitate network operational processes, including network planning and rollout across multiple technologies, service fulfillment and assurance, order orchestration and activation of new services. Network Control: This suite of pre-integrated products manages the subscriber or device experience in real time, including controlling access to 3G, 4G, fixed and convergent networks and managing the consumption of network resources, such as bandwidth. These offerings enable service providers to create shared or tiered plans, provide access calibrated to the time of day, and monetize the growth in Wi-Fi. Network Optimization: This integrated suite of software and services is designed to help service providers plan, build, launch, manage and optimize their radio access networks. Vendor and technology agnostic, this offering affords service providers the analytics and managed services capabilities needed to maximize network investments, roll out networks quickly and optimize network performance and capacity. Network Functions Virtualization: These offerings comprise standards-based software solutions that enable service providers to virtualize network services and benefit from improved service agility. The company’s vendor-agnostic Network Cloud Service Orchestrator solution orchestrates VNFs and can support any third-party VNF, hypervisor or virtual infrastructure. Digital Lifestyle Services: This suite of solutions enables service providers to offer personalized digital services. Amdocs machine-to-machine, Connected Home and Unified Communications offer service providers a platform to support connected devices, a cloud-based environment to offer integrated home services, and a solution that combines social messaging services, video, VoIP and a unified address book across multiple devices. Big Data Analytics: The company’s big data analytics offerings enable serv


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