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Company Description

Contact Info

Hirzel House

Smith Street

Saint Peter Port, GY1 2NG

Channel Islands

Phone: 44 14 8172 8444


Amdocs Limited provides software and services for communications, entertainment and media industry service providers in developed countries and emerging markets. The company develops, implements, and manages software and services associated with business support systems (BSS), operational support systems (OSS) and network control and optimization domains to enable service providers to introduce new products and services, process orders, monetize data, and support new business models. In 2014, the company released the Amdocs CES 9.1 portfolio to enable service providers to interact with customers via social media channels; enter and serve the small- and medium-sized business (SMB) market; provide solutions for quad-play offerings, wearable devices and connected cars and homes; and manage the customer experience from the device to the network. The company also expanded its offering in the network software domain to include solutions for intelligent Wi-Fi offloading, automated long-term evolution (LTE) and small cell planning and project management and geo-located network insight for improved rollout of next generation networks. Products The company’s software solutions support the full span of the customer lifecycle: revenue management, customer management, operations support, network control and optimization, digital lifestyle services and big data analytics. It also provides solutions for high growth and emerging markets, as well as advertising and media solutions for advertising service providers, media publishers and ad agencies, including directory publishers. The company’s main product suites are as follows: Revenue Management: Products that enable its customers and their partners to define, launch, and monetize services across their networks. These offerings cover the end-to-end network services revenue stream from offer definition to cash-in-hand and span the consumer, business and partner domains. The portfolio addresses BSS/OSS data processing and event-handling needs and provides automated partner management and settlement for various types of partners, including interconnect, content, roaming, digital advertising, mobile virtual network operator (MVNO), wholesale and dealer. Customer Management: Products that enable a service provider to simplify interactions between the provider and the customer to provide the service and care. These products are designed to ensure personalized experiences across all interaction channels, including contact center, retail stores, Web and mobile, and social media and across all devices, including smartphones, tablets and personal computers. OSS: Products that comprise the operational support systems, such as network planning, service fulfillment and assurance for fixed line, broadband, wireless and cable TV networks. Network Control: Suite of pre-integrated, vendor-neutral products that consist of intelligent controls to manage the subscriber or device experience in real time, including controlling access to 3G, 4G, fixed and convergent networks, and managing network resource consumption, such as bandwidth. Network Optimization: Integrated suite of software and services designed to help service providers plan, build, launch, manage and optimize their radio access network. Digital Lifestyle Services: Suite of ready-to-use solutions that provide end users with intuitive, secure and personalized digital services. Big Data Analytics: Consists of end-to-end, carrier-grade big data analytics solutions. They enable service providers to gain knowledge of relevant data from multiple systems, including BSS, OSS, the network and social media. Cross-Portfolio: These offerings span a service provider’s BSS, OSS and network domains to accelerate business innovation and time to market with prepackaged, modular functionality and a catalog of use cases. Compact CES: Solutions that provide real-time converged billing and service delivery and are specifically designed for small- to medium-sized service providers, MVNOs and mobile virtual network enablers (MVNEs) that provide services to MVNOs. Advertising and Media Solutions The company’s advert


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