Diebold, Incorporated provides financial self-service (FSS) delivery, integrated services and software, and security systems to primarily the financial, commercial, retail, and other markets worldwide. Service and Product Solutions The company has two core lines of business, FSS and Security Solutions. FSS The company offers an integrated line of self-service technologies and services, including automated teller machine (ATM) outsourcing, ATM security, deposit automation, recycling and payment terminals and software. The company also offers advanced functionality terminals capable of supporting two-way video technology to support bank branch automation. The company is a major global supplier of ATMs and related services. Self-Service Support and Managed Services: From analysis and consulting to monitoring and repair, the company provides value and support to its customers every step of the way. Services include installation and ongoing maintenance of the company’s products, OpteView remote services, availability management, branch automation and distribution channel consulting. Additionally, service revenue includes services and parts the company provides on a billed-work basis that are not covered by warranty or service contract. The company also provides outsourced and managed services, including remote monitoring, troubleshooting for self-service customers, transaction processing, currency management, maintenance services and full support through person-to-person or online communication. Self-Service Products: The company offers various self-service solutions. Self-service products include a range of teller automation terminals, as well as ATMs capable of cash dispensing and various advanced functionalities, including check and cash deposit automation, recycling and two-way video. Self-Service Software: The company offers software solutions consisting of multiple applications that process events and transactions. These solutions are delivered on the appropriate platform, allowing the company to meet customer requirements while adding new functionality. Security Solutions The company provides its customers with the new technological advances to protect their assets, improve their workflow, and increase their return on investment. The company also provides Internet banking, online payment and mobile banking security solutions aimed at preventing various types of fraud, such as phishing, pharming, and key logging. All of these solutions are backed with experienced sales, installation and service teams. The company provides physical and electronic security systems, as well as assisted transactions, providing total security systems solutions to financial, commercial, retail, and other markets. Electronic Security Products: The company provides a range of electronic security products, including camera and video surveillance equipment, alarms, access control systems, and biometric technologies. Monitoring and Services: The company provides security monitoring solutions, including remote monitoring and diagnostics, fire detection, intrusion protection, managed access control, energy management, remote video management and storage, logical security and Web-based solutions, such as SecureStat. Physical Security and Facility Products: The company provides security solutions, facility products, pneumatic tube systems for drive-up lanes, vaults, safes, depositories, bullet-resistive items, and undercounter equipment. Managed Services The company provides managed services, including outsourcing solutions, with a single point of contact to help customers improve their self-service channel by incorporating new technology, meeting compliance and regulatory mandates, protecting their institutions. Each solution might include hardware, services, software or a combination of these components. The company provides value to its customers by offering a range of hardware-agnostic managed services and support. The company’s service organization provides strategic analysis and planning of new systems, systems integration, architectural engineering, consulting and project management that include all facets of a FSS implementation. The company also provides design, installation, maintenance and monitoring of electronic security systems to financial, commercial, retail and other customers. Brazil Other The company offers election, lottery and information technology solutions to the government in Brazil. The company provides elections and lottery equipment, personal computer equipment, networking, tabulation and diagnostic software development, training, support and maintenance. Markets The company’s operations include five geographic segments, such as North America; the Asia Pacific; Europe, the Middle East and Africa (EMEA); Latin America; and Brazil. Research, Development and Engineering The company’s expenditures for research, development and engineering initiatives were $93,617 in 2014. Competition The company’s competitors in the FSS market segment include global and multi-regional manufacturers and service providers of FSS systems, such as Nautilus Hyosung, NCR Corp., Wincor-Nixdorf, GRG Banking Equipment, Glory Global Solutions, Oki Data and Triton Systems to various primarily local and regional manufacturers and service providers, including but not limited to, Fujitsu and Hitachi-Omron in the Asia Pacific; Hantle/GenMega in North America; KEBA in EMEA; and Perto in Latin America. In the self-service software market, the company competes with various smaller, niche software companies, such as KAL and Phoenix Interactive. In the managed services and outsourcing solutions market, apart from its traditional FSS competitors, the company competes with various large technology competitors, such as Fiserv Inc., IBM, and HP. History Diebold, Incorporated was founded in 1859. The company was incorporated under the laws of the state of Ohio in 1876.
diebold inc (DLD:German Stock Exchange)
5995 Mayfair Road
North Canton, OH 44720
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