Diebold, Incorporated provides the services, software and technology that connect people worldwide with their money — bridging the physical and digital worlds of cash. Service and Product Solutions The company has two core lines of business, Financial Self-Service (FSS) and Security Solutions, which the company integrates based on its customers’ needs. The company’s operations include four geographic segments: North America; the Asia Pacific; Europe, the Middle East and Africa (EMEA); and Latin America. FSS The company offers an integrated line of self-service solutions and technology, including automated teller machine (ATM) outsourcing, ATM security, deposit automation, recycling and payment terminals and software. The company also offers advanced functionality terminals capable of supporting mobile card-less transactions and two-way video technology to improve bank branch automation. The company is a global supplier of ATMs and related services. Self-Service Support and Maintenance: From analysis and consulting to monitoring and repair, the company provides value and support to its customers every step of the way. Services include installation and ongoing maintenance of the company’s products, OpteView remote services, availability management, branch automation and distribution channel consulting. Additionally, service revenue includes services and parts the company provides on a billed-work basis that are not covered by warranty or service contract. Value-added Services Managed Services and Outsourcing: The company provides managed services and full outsourcing solutions, which include remote monitoring, troubleshooting for self-service customers, transaction processing, currency management, maintenance services and full support through person-to-person or online communication. The company provides value to its customers by offering a range of hardware-agnostic managed services and support. Professional Services: The company’s service organization provides strategic analysis and planning of new systems, systems integration, architectural engineering, consulting and project management that encompass all facets — services, software and technology — of a self-service implementation. The company’s advisory services team collaborates with its clients to help define the ideal customer experience, modify processes, refine existing staffing models and deploy technology to meet branch automation objectives. Multi-vendor Services: The company sharpened its focus on securing multi-vendor services contracts primarily in North America. With the prevalence of mixed ATM fleets at financial institutions (FIs), the ability to service competitive units allows the company to offer a differentiated, full service solution to its customers. Self-Service Software: The company offers integrated, multi-vendor ATM software solutions designed to meet the evolving demands of a customer’s self-service network. The company has improved its self-service software platforms with the acquisition of Phoenix. There are five primary types of self-service software that the company provides for customers, which include terminal application software, automation technology software, operational software, marketing software, and security. Terminal application software provides the ability to integrate into traditional and multi-vendor environments while providing advanced service options to bring new functions quicker to market and improve the customer experience while providing the FI the ability to host this centrally or distribute it at their terminals. Automation technology software enables the self-service platform to transform into an enterprise banking solution that could connect to other banking channels and systems for a consistent user experience and advanced functionality. Operational software provides centralized management of the entire self-service fleet, providing intelligence and operations for improved efficiencies and cost control using data analytics. Marketing software allows FIs to provide personalized interaction with the consumer through the self-service channel, improving customer satisfaction and revenue
diebold inc (DBD:New York)
5995 Mayfair Road
PO Box 3077
North Canton, OH 44720
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