these pharmacies via mail, telephone, fax, e-prescribing or the Internet. The company also operates a network of smaller mail order specialty pharmacies. Specialty Pharmacy: The company’s specialty pharmacies support individuals who require complex and expensive drug therapies. As of December 31, 2015, the company’s specialty pharmacy operations included 11 specialty mail order pharmacies located throughout the United States that are used for delivery of advanced medications to individuals with chronic or genetic diseases and disorders. All of these pharmacies have been accredited by the Joint Commission, which is an independent, not-for-profit organization that accredits and certifies approximately 21,000 health care organizations and programs in the United States. As of December 31, 2015, the company operated a network of 24 retail specialty pharmacy stores, which operate under the CarePlus CVS Pharmacy and Navarro Health Services names. These stores average 1,100 square feet in size and sell prescription drugs and a limited assortment of front store items, such as alternative medications, homeopathic remedies and vitamins. In 2014, the company enhanced its offerings of specialty infusion services and began offering enteral nutrition services through Coram LLC and its subsidiaries (collectively, Coram). Coram is a provider of infusion services, caring for approximately 140,000 patients annually. In 2015, with the acquisition of Omnicare, Inc. (Omnicare), the company expanded its specialty pharmacy to include the specialty pharmacy operations of Omnicare which operates under the name Advanced Care Scripts. Retail Pharmacy Network Management: The company maintains a national network of approximately 68,000 retail pharmacies, consisting of approximately 41,000 chain pharmacies (which includes its CVS Pharmacy stores) and 27,000 independent pharmacies, in the United States, Puerto Rico, District of Columbia, Guam and the Virgin Islands. Prescription Management Systems: The company dispenses prescription drugs both directly, through one of its mail order or specialty pharmacies, or through a network of retail pharmacies. All prescriptions processed through the company’s systems, whether they are filled through one of its mail order or specialty dispensing pharmacies or through a pharmacy in its retail network, are analyzed, processed and documented by its proprietary prescription management systems. These systems provide essential features and functionality to allow a plan member to apply their prescription drug benefit. These systems also streamline the process by which prescriptions are processed by staff and network pharmacists, by automating review of various items, including plan eligibility, early refills, duplicate dispensing, appropriateness of dosage, drug interactions or allergies, over-utilization and potential fraud. Clinical Services: The company offers multiple clinical programs and services to help clients manage overall pharmacy and health care costs in a clinically appropriate manner. Its programs are primarily designed to promote safety, and to help target inappropriate utilization and non-adherence to medication, each of which may result in adverse medical events that negatively impact member health and client pharmacy and medical spend. In this regard, the company offers various utilization management, medication management, quality assurance, adherence and counseling programs to complement the client’s plan design and clinical strategies. Disease Management Programs: The company’s clinical services utilize advanced protocols and offer clients convenience in working with health care providers and other third parties. Its Accordant programs include integrated rare disease management programs, which cover diseases, such as rheumatoid arthritis, Parkinson’s disease, seizure disorders and multiple sclerosis. The majority of these integrated programs are accredited by the National Committee for Quality Assurance (NCQA), a private, not-for-profit organization that evaluates, accredits and certifies a range of health care organizations. Medical Pharmacy Management: The company offers a technolo
cvs health corp (CVS:New York)
One CVS Drive
Woonsocket, RI 02895
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