, Kindle Fire, and Samsung Galaxy. GoToMyPC sets up with a secure encrypted connection and enables individuals to remotely use any resources hosted on their desktop just as though they were sitting in front of it. GoToAssist provides cloud-based IT support solutions to deliver maximum uptime for people and their computers, mobile devices and apps. GoToAssist's integrated toolset is built specifically for IT managers, consultants and managed service providers. License Updates and Maintenance The company provides various ways for customers to receive upgrades, support and maintenance for products. Subscription Advantage provides customers access to the latest product version updates when made available during their membership term. These updates include major changes to the product architecture and updates to the set of a product. Technical Support Services are specifically designed to address various challenges facing the company’s customers’ IT environments. The company offers various support-level options, global coverage and personalized relationship management. Post-sale technical support is offered through Citrix-operated support centers located in the United States, Ireland, Japan, Hong Kong, Australia, Singapore and India. In most cases, the company provides technical advice to distributors, resellers, service providers and entities with which it has a technology relationship, who act as the first line of technical assistance for end-users. Hardware Maintenance provides technical support from Citrix experts to diagnose and resolve issues encountered with appliances. It also offers the latest software upgrades and replacement of malfunctioning appliances to minimize organizational downtime. Additionally, dedicated account management is available as an add-on to the program for an even higher level of service. Software Maintenance combines 24x7x365 unlimited worldwide support with product version upgrades when available. In 2015, the company introduced Software Maintenance across all Citrix software products and discontinued its existing Premier Support offering. Professional Services The company provides a portfolio of professional services to its business partners and customers to manage the quality of implementation, operation and support of its solutions. These services are available for additional fees paid on an annual or transactional basis. Citrix Consulting helps guide the implementation of Citrix technologies and solutions through the use of proven methodologies, tools and practices. Citrix Consulting focuses on strategic engagements with enterprise customers who have mission-critical, or large-scale Citrix deployments. Citrix Consulting has worked with Fortune Global 500 companies, technology providers, and government organizations to deliver solutions. Customers The primary IT buyers involved in decision-making related to the company’s solutions include strategic IT executives, including chief information officers, chief technology officers, chief information security officers and vice presidents of infrastructure; Desktop Operations Managers who are responsible for managing Windows Desktop environments including corporate help desks; IT Infrastructure Managers who are responsible for managing and delivering Windows-based applications. Directors of Messaging and Mobility, who are, responsible for Exchange and defining mobile strategies and solutions for securing and managing mobile devices including their content and applications; network architects who are responsible for delivering Web-based applications who have primary responsibility for the WAN infrastructure for all applications; server operations managers who are responsible for specifying datacenter systems and managing daily operations; individuals and prosumers, who are responsible for choosing personal solutions and helping small businesses select simple-to-use computing solutions; small business owners who are responsible for choosing the systems needed to support their business goals, such as SaaS; line of business and functional executives that determine the need for its mobility apps offerings at certain e
citrix systems inc (CTXS:NASDAQ GS)
851 West Cypress Creek Road
Fort Lauderdale, FL 33309
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