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Company Description

Contact Info

100 CenturyLink Drive

Monroe, LA 71203

United States

Phone: 318-388-9000


its marketing and sales efforts on its ‘strategic’ services. The company’s strategic services enable its customers to access the Internet, connect to private networks and transmit data, and improve the security and efficiency of its customers’ communications. The company’s strategic services include the following: High-speed Internet: The company’s high-speed Internet services allow customers to connect to the Internet through their existing telephone lines or fiber-optic cables at high speeds. The company’s high-speed Internet subscribers are located within the local service area of its wireline telephone operations. MPLS: MPLS is standards-approved data networking technology that the company provides to support real-time voice and video. This technology allows network operators flexibility to divert and route traffic around link failures, congestion and bottlenecks. Private Line: A private line (including special access) is a direct circuit or channel specifically dedicated for the purpose of directly connecting two or more sites. Private line service offers a high-speed, secure solution for frequent transmission of large amounts of data between sites, including wireless backhaul transmissions. Ethernet: Ethernet services include point-to-point and multi-point equipment configurations that facilitate data transmissions across metropolitan areas and wide area networks (WANs). Ethernet services are also used to provide transmission services to wireless service providers that use the company’s fiber-optic cables connected to their towers. Colocation: Colocation services enable the company’s customers to install their own information technology (IT) equipment in its data centers. Managed Hosting: Managed hosting includes provision of centralized IT infrastructure and various managed services, including cloud and traditional computing, application management, back-up, storage, and other advanced services, including planning, design, implementation and support services. Video: The company’s video services include its facilities-based video, marketed as CenturyLink Prism TV, which is a premium entertainment service that allows its customers to watch various television or cable channels and record approximately four shows on one home digital video recorder. The company also offers satellite digital television under an arrangement with DIRECTV that allows the company to market, sell, and bill for its services under its brand name. Voice over Internet Protocol (VoIP): VoIP is a real-time, two-way voice communication service (similar to the company’s traditional voice services) that originates through a broadband connection and often terminates on the PSTN. Managed Services: Managed services represents a blend of network, hosting, cloud, and IT services that typically require ongoing support from the company’s staff. These services frequently involve equipment or networks owned, acquired or controlled by the customer and often include consulting or software development. Legacy Services The company’s ‘legacy’ services represent its traditional voice, data and network services, which include the following: Local Voice Services: The company offers local calling services for its residential and business customers within the local service area of its wireline markets, generally for a fixed monthly charge. These services include various improved calling features and other services, such as call forwarding, caller identification, conference calling, voice mail, selective call ringing and call waiting, for which the company generally charges an additional monthly fee. The company also generates revenues from non-recurring services, such as inside wire installation, maintenance services, service activation and reactivation. For its wholesale customers, the company’s local calling service offerings include primarily the resale of its voice services and the sale of UNEs, which allow its wholesale customers to use all or part of its network to provide voice and data services to their customers. Local calling services provided to the company’s wholesale customers allow other telecommunications companies the


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