CSG Systems International, Inc. operates as a business support solutions provider primarily serving the communications industry. Products and Services Cable and Satellite Care and Billing: The company’s billing and customer care platform, Advanced Convergent Platform (ACP), is the premier system for cable and satellite providers in North America. ACP, a pre-integrated platform delivered in a private hosted cloud environment, is relied upon every single day by approximately 50 million consumers of voice, video, and data services, and is used by approximately 95,000 of its clients’ customer service agents, and 50,000 of its clients’ field force technicians, dispatchers, and routers. Convergent Rating and Billing: The company’s Singleview suite provides an integrated customer care, billing and real-time rating and charging solution for the global marketplace delivered in either a cloud or stand-alone environment. This solution is a real-time charging, billing, and customer care solution designed from the ground up for convergent markets. Singleview inherently improves support and promotes optimization as a result of the single view of the customer across various services and transactions. As a result, the capabilities of the Singleview suite extend beyond the communications industry to other transaction-intensive markets, including financial services, logistics, and transportation. Mediation and Data Management: The company’s Total Service Mediation (TSM) provides a framework enabling network operators to achieve maximum efficiency with the lowest cost for all interactions between the network and other business support solution applications and related processes. The TSM framework supports offline and real-time mediation requirements, as well as service activation. Wholesale Settlement and Routing: The company’s Wholesale Business Management Solution (WBMS) is a settlements system. It handles every kind of traffic – from simple voice to the advanced data and content services – in a single platform. It helps operators around the globe improve profits, meet strict regulatory and audit compliance requirements, and comply with the range of global standards. Customer Interaction Management: The company’s customer interaction management solutions help deliver a personal and relevant quality experience across all customer touch points – whether that is text, email, Web, print, or other communications methods. Content Management and Monetization: The company’s Content Direct solutions help manage, deliver, and monetize content to help build brand loyalty and create differentiated offerings for network operators, content aggregators, or content developers. Its Content Direct solutions enable content providers to manage subscriber preferences and offer digital content anytime, anywhere, to any device through various models – direct, subscriber, or subsidized. The company offers an integrated, cloud-based revenue and customer management solution, complemented with applications software and customized software solutions, allowing the company to provide one of the pre-integrated products and services solutions to the communications market. It also licenses certain software products (Singleview, TSM, and WBMS) and provides expert professional services to implement, configure, and maintain these software products. Strategy The company’s strategy includes acquiring assets and businesses, which provide the technology and technical personnel to expedite its product development efforts, provide complementary products and services, increase market share, and/or provide access to new markets and clients. Professional Services The company employs professional services experts worldwide who bring a range of expertise, including solution architecture, project management, systems implementation, and business consultancy – to every project. Managed Services The company expanded its managed services capabilities and expertise developed in its North American operations to international operators in 2013. For its managed services clients, it assumes long-term responsibility for delivering its software solutions and related operations under a defined scope and specified service levels, generally using its clients’ infrastructure and premises. Clients The company works with the communication providers located worldwide. As of December 31, 2014, the company’s service providers included AT&T; Inmarsat; Bharti Airtel; Mediacom Communications; Cable One Inc.; MTN; Charter Communications, Inc.; Orange Telecom; Comcast Corporation; Singapore Telecommunications Ltd; Cox Communications; Telstra; DISH Network Corporation; Time Warner Cable, Inc.; ESPN; TelefÔnica; Hutchinson Whampoa 3G; and Verizon. Research and Development For the year ended December 31, 2014, the company’s total research and development expenses included $104.7 million. History CSG Systems International, Inc. was founded in 1994.
csg systems intl inc (CSGS:NASDAQ GS)
9555 Maroon Circle
Englewood, CO 80112
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