CSG Systems International, Inc. provides business support solutions for the communications industry worldwide. Products and Services The company’s products and services help companies with complex transaction-centric business models manage the opportunities and requirements associated with capturing, managing, generating, and optimizing the revenue associated with the immense volumes of customer interactions and then manage the intricate nature of those customer relationships. The company’s primary product solutions include the following: Cable and Satellite Care and Billing The company’s billing and customer care platform, Advanced Convergent Platform (ACP), is the premier system for cable and satellite providers in North America. ACP and the company’s related business support solutions (a pre-integrated, cloud-based platform) are relied upon every single day by approximately 54 million consumers of voice, video, and data services; and are used by approximately 115,000 of the company’s clients’ customer service agents, and 50,000 of the company’s clients’ field force technicians, dispatchers and routers. Content Management and Monetization The company’s Ascendon cloud-based solution helps manage, deliver, and monetize content and digital services to help build brand loyalty and create differentiated offerings for communication service providers, digital retail providers, content aggregators, or content developers. The company’s Ascendon solutions enable content providers to manage subscriber preferences and offer digital content anytime, anywhere, to any device through various models – direct, subscriber, or subsidized. Convergent Rating and Billing The company’s Singleview suite provides an integrated customer care, billing and real-time rating and charging solution for the global marketplace delivered in either a cloud or stand-alone environment. This solution is a real-time policy, charging, billing, and customer care solution designed from the ground up for convergent markets. Singleview inherently improves support and promotes optimization as a result of the single view of the customer across all services and transactions. As a result, the capabilities of the Singleview suite extend beyond the communications industry to other transaction-intensive markets including financial services, logistics, and transportation. Mediation and Data Management The company’s Total Service Mediation (TSM) solution provides a framework enabling network operators to achieve maximum efficiency with the lowest cost for all interactions between the network and other business support solution applications and related processes. The TSM framework supports offline and real-time mediation requirements, as well as service activation. Wholesale Settlement and Routing The company’s Wholesale Business Management Solution (WBMS) is a settlements system delivered in either a cloud or stand-alone environment. It handles every kind of traffic – from simple voice to the most advanced data and content services – in a single, integrated platform. It helps operators meet regulatory and audit compliance requirements, and comply with the range of global standards worldwide. Customer Interaction Management The company’s customer interaction management solutions help deliver a personal and relevant quality experience across all customer touch points – whether that is text, email, Web, print, or other communications methods. The company offers interaction management solutions, processing approximately 1 billion interactive voice, SMS/text, print, email, Web, and fax messages each year on behalf of it clients. The company offers an integrated, cloud-based revenue and customer management solution, complemented with applications software and customized software solutions, allowing the company to provide one of the pre-integrated products and services solutions to the communications market. In addition, the company licenses certain software products (Singleview, TSM, and WBMS) and provides expert professional services to implement, configure, and maintain these software products. Professional Services The company employs professional services experts worldwide who bring a range of expertise – including solution architecture, project management, systems implementation, and business consultancy – to every project. Managed Services The company expands its managed services capabilities and expertise developed in its North American operations to international operators. For its managed services clients, the company assumes long-term responsibility for delivering its software solutions and related operations under a defined scope and specified service levels, generally using the company’s clients’ infrastructure and premises. Clients The company works with the major communication providers worldwide. A partial list of those service providers included America Movil; Bell TV; Bharti Airtel; Cable One Inc.; Charter Communications, Inc.; Comcast Corporation; DISH Network Corporation; Hutchinson Whampoa 3G; Mediacom Communications; MTN; Singtel; TelefÔnica; Telstra; Time Warner Cable, Inc.; Verizon; and Vodafone as of December 31, 2015. Business Strategy The company’s strategy is to create long-term, recurring relationships within the communications industry; expand its product and services portfolio through continuous innovation; increase its value proposition through continuous improvement; deliver on its commitments; and bring new skills and talents to market. Research and Development The company’s total research and development expenses were $102.0 million for 2015. Competition The company’s major competitors in its primary markets are Amdocs Limited, NEC Corporation, and Oracle Corporation; and network equipment providers, such as Ericsson, Huawei, and Alcatel-Lucent. History CSG Systems International, Inc. was founded in 1994.
csg systems intl inc (CSGS:NASDAQ GS)
9555 Maroon Circle
Englewood, CO 80112
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