on-site phone systems and data networks, managed network security services and data protection services. The company offers wholesale services to regional and national interexchange and wireless carriers, including cellular backhaul, dark fiber and other fiber transport solutions with speeds up to 100 Gbps. Voice Services Voice services include basic local phone and long-distance service packages for business customers. The plans include options for voicemail, conference calling, linking multiple office locations and other custom calling features such as caller ID, call forwarding, speed dialing and call waiting. Services could be charged at a fixed monthly rate, a measured rate or can be bundled with selected services at a discounted rate. Consumer Broadband Services Broadband services include revenue from residential customers for subscriptions to its VoIP, data and video products. The company offers high speed Internet access at speeds of approximately 1 Gbps, depending on the nature of the network facilities that are available, the level of service selected and the location. The company’s data service plans also include wireless Internet access, email and internet security and protection. Its VoIP digital phone service is also available in certain markets as an alternative to the traditional telephone line. The company offers multiple voice service plans with customizable calling features and voicemail. Depending on geographic market availability, its video services range from limited basic service to advanced digital television, which includes several plans each with various local, national and music channels, including premium and pay-per-view channels, as well as video on-demand service. Certain customers might also subscribe to its video services, which consist of high-definition television, digital video recorders (DVR) and/or a whole home DVR. The company’s Whole Home DVR allows customers the ability to watch recorded shows on any television in the house, record multiple shows at one time and utilize an intuitive on-screen guide and user interface. Video subscribers also have access to its TV Everywhere service which allows subscriber access to full episodes of available shows, movies and live streams using a computer or mobile device. Voice Services The company offers various different basic local phone service packages and long-distance calling plans, including unlimited flat-rate calling plans. The plans include options for voicemail and other custom calling features, such as caller ID, call forwarding and call waiting. The number of local access lines in service directly affects the recurring revenue it generates from end users and continues to be impacted by the industry-wide decline in access lines. Equipment Sales and Service As an equipment integrator, the company offers network design, implementation and support services, including maintenance contracts, in order to provide integrated communication solutions for its customers. The company sells telecommunications equipment, such as key, private branch exchange (PBX), IP-based telephone systems and other hardware solutions, and offers support services to medium and large business customers. The company has a market relationship with Cisco Systems, Inc. and, as a result, is an accredited Master Level Unified Communications and Gold Certified Cisco Partner providing equipment solutions and support for business customers. The company’s strategic relationship with Cisco as the supplier allows it to deploy a range of collaboration, data center and network technology solutions. The company earned Cisco’s Master Cloud Builder Specialization and received the Data Center Interconnect designation. The company maintains various Cisco specializations and authorizations, as well as partner relationships with EMC, NetApp, VMware and other industry-leading vendors in order to provide integrated communication solutions that best fit its customers’ needs. Subsidies Subsidies consist of both federal and state subsidies, which are designed to promote quality telephone service in rural areas. Subsidies are funded by end user surcharges to
121 South 17th Street
Mattoon, IL 61938
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