n demand, online, and through its mobile apps. High-Speed Internet Services The company offers various high-speed Internet services with downstream speeds of approximately 150 Mbps, as well as downstream speeds of approximately 505 Mbps in limited markets. These services include the company’s online portal and mobile apps, which provide access to email, contacts and calendars, and online security features. In addition, the company is deploying wireless gateways, which combine a customer’s wireless router, cable modem and voice adapter, to improve the performance of multiple Internet-enabled devices used at the same time within the home, provide faster Internet speeds and create an in-home Wi-Fi network. The company is continuing to expand is network of residential, outdoor and business Wi-Fi hotspots to allow majority of its high-speed Internet customers to access its high-speed Internet services inside and outside the home. The company provided access to approximately 13.3 million of these hotspots as of December 31, 2015. Voice Services The company offers voice services using an interconnected voice over Internet protocol technology. The company’s voice services provide either usage-based or unlimited local and domestic long-distance calling and include options for international calling plans, voicemail, voicemail transcriptions, text messaging, caller ID and call waiting. For customers with its high-speed Internet services, the company’s voice services also include the ability to access and manage voicemail, text messaging and other account features through its online portal or its mobile apps. Business Services The company offers its cable services to small and medium-sized businesses, and offers services to large enterprises with multiple locations (business services). In addition to the features that the company provides to its residential cable services customers, the company’s services for business customers include an interactive tool that allows customers to share, coordinate and store documents online, hosted voice services that use cloud network servers, a business directory listing, and additional capacity for multiple phone lines. The company also offers to medium-sized businesses and large enterprises Ethernet network services that connect multiple locations and provide higher downstream and upstream speed options. The company offers cellular backhaul services to mobile network operators to help those customers manage network bandwidth. The new enterprise service offering is designed to serve Fortune 1000 companies and other large nationwide enterprises with multiple locations both in and outside of the company’s cable distribution footprint. The company services these multiple locations through agreements that the company has with other cable companies and providers that allow the company to use their networks to fill in the gaps in its coverage areas. Sales and Marketing The company offers its services directly to residential and business customers through customer service call centers, customer service centers, door-to-door selling, telemarketing and retail outlets, as well as through advertising through direct mail, television and the Internet. The company markets its cable services both individually and as bundled services. NBCUniversal segments Cable Networks segment This segment consists of a portfolio of national cable networks that provide various entertainment, news and information, and sports content; the company’s regional sports and news networks; its international cable networks; and its cable television studio production operations. The company also owns various digital media properties, which primarily include brand-aligned Websites. The company’s regional sports and news networks together serve approximately 28 million households across the United States, including key markets, such as Baltimore/Washington, Boston, Chicago, Philadelphia, Portland, Sacramento and San Francisco. The company markets and distributes its cable network programming in the United States and internationally to multichannel video providers, as well as to subscription vi
comcast corp-class a (CMCSA*:Mexico)
One Comcast Center
Philadelphia, PA 19103
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