bscription On Demand and Pay-Per-View: In various areas, the company offers video on demand service, which allows customers to select from 10,000 or more titles at any time. Video on demand includes standard definition, HD, and three dimensional content. Video on demand programming options might be accessed for free if the content is associated with the customer’s linear subscription, or for a fee on a transactional basis. Video on demand services might also be offered on a subscription basis included in a digital tier premium channel subscription or for a monthly fee. Pay-per-view channels allow customers to pay on a per-event basis to view a single showing of a newly released movie, a one-time special sporting event, music concert, or similar event on a commercial-free basis. HD Television: HD television offers the company’s digital customers all video programming at a higher resolution to improve picture and audio quality versus standard basic or digital video images. The company’s all-digital transmission of channels allows it to offer approximately 200 HD channels in all of its markets. The company is also rolling out HD auto-tune in its markets, which is a feature that ensures HD set-tops tune to the HD version of a channel even when the standard definition version is selected. DVR: DVR service enables customers to digitally record programming and to pause and rewind live programming. The company’s customers might lease multiple DVR set-top boxes to improve recording capacity on multiple televisions in the home. Most of the company’s customers also have the ability to program their DVRs remotely through the Spectrum TV App or on the company’s Website. Spectrum TV App on Mobile Devices: The Spectrum TV App enables the company’s video customers to search and discover content on various customer owned devices, including the iPhone, iPad, and iPod Touch, as well as the Android based tablets. The Spectrum TV App allows customers to watch approximately 150 channels of cable TV and use the device as a remote to control their digital set-top box while in their home. It also allows customers the ability to browse the company’s program guide, search for programming, and schedule DVR recordings from inside and outside the home. The company’s online offerings include many of its networks. Customer's have the ability to view OnDemand programming within the Spectrum TV App and could download programming directly to their device to view anytime, anywhere, even without an Internet connection. The company also offers content already available online through Charter.net, and through programmer authenticated applications and Websites, such as HBO Go and WatchESPN. Spectrum TV App on Immobile Devices: The company launched the Spectrum TV App on Roku devices in 2015. This application enables the company’s video customers with a Roku device to watch live linear programming through the Spectrum TV App. Spectrum Guide: In certain markets, the company has launched Spectrum Guide, a network or ‘cloud’ based user interface with a similar look and feel of the Spectrum TV App. Spectrum Guide is designed to enable the company’s customers to enjoy a common user interface with a video experience on all of the company’s existing and future set-top boxes. Spectrum Guide was initially introduced in 2014 and the company plans to continue to deploy and improve this technology in 2016. Internet Services The company’s Internet portal, Charter.net, provides multiple email addresses. Additionally, Charter Security Suite is included with the company’s Internet services, and upon installation by customers, provides protection from computer viruses and spyware and parental control features. The company is focused on providing services to fill those needs. The company offers an in-home Wi-Fi product permitting customers to lease a high performing wireless router to improve their wireless Internet experience. In 2015, the company launched an out-of-home Wi-Fi service (Spectrum Wi-Fi) in four market areas permitting Internet customers to access the Internet at designated ‘hot spots’ within a particular market. Voice Services The com
charter communications inc-a
400 Atlantic Street
Stamford, CT 06901
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